Anuja Surana

Experience

• 

  Tech Smart System

  Jun 2019 - Jul 2019

  Intern

  • Implemented Python-based data analysis techniques in a Bank Marketing project, achieving a 10% boost in customer conversion rates.• Mastered the art of data storytelling, transforming complex data sets into compelling narratives that influenced key business decisions, resulting in increased stakeholder engagement and understanding.• Leveraged predictive modeling to identify key customer behavior patterns, enabling the marketing team to tailor personalized campaigns and achieve a notable uplift in customer engagement.• Established ETL processes utilizing MS SQL, MySQL, and MongoDB databases, resulting in a 25% reduction in data extraction time and ensuring timely availability of data for analysis. Show less

• 

  Cognizant

  Nov 2020 - Dec 2022

  • Conducted rigorous statistical data analysis and A/B testing for retail marketing campaigns, boosting conversion rates; collaborated with data engineers for efficient data transformation and pipeline streamlining using Hadoop and Apache Spark.• Analyzed and transformed extensive datasets, leveraging Tableau to create aesthetically pleasing dashboards and reports; that enabled stakeholders to enhance data-driven decision-making, contributing to a 15% growth in customer retention.• Led the integration of statistical data analysis in collaboration with cross-functional teams to improve conversion rates.• Adeptly used Advance Microsoft Excel, and Tableau for intuitive data visualizations, leading to improved client satisfaction and reduced support issues.• Analyzed extensive datasets with R, Python and Advance Microsoft Excel Techniques, uncovering crucial insights that drove decisions and led to a 10% increase in revenue over a one-year period.• Crafted and executed advanced data visualization presentations using Tableau and Microsoft Power Point leading to more efficient meetings and 30% boost in actionable insights. Show less • Employed Advance Excel expertise to meticulously organize and analyze VLAN details for multiple locations, facilitating efficient problem resolution and enhancing network performance.• Effectively resolved a broad range of networking issues, including Firewall, Proxy, Wireless, WIFI, VLAN Modification, Telecom, VNET, and RICS, ensuring robust connectivity and network performance.• Excelled in client issue resolution using ServiceNow, achieving high customer satisfaction and meeting service requirements; recognized for technical proficiency and problem-solving skills. Show less

  • Senior System Engineer

    Jan 2022 - Dec 2022

  • Programmer Analyst Trainee

    Nov 2020 - Dec 2021