Mohammad Reza Mohseni

Experience

• 

  Kherad and Tawsea Cultural Association

  Mar 2006 - Mar 2011

  Member of the Management Board

  As a member of the Leadership Council at Kherad & Tawsea Cultural Association from 2006- 2010, I played an active role to implement several projects focused on education advocacy, civic participation, and individual freedom, we executed projects in Kabul, Ghazni, and Maidan Wardak, impacting a thousand students yearly with an emphasis on project design under my leadership.

• 

  EUREKA Research

  Jan 2011 - May 2011

  Research Assistant

  Leveraged strong organizational and communication skills to assist with multiple research projects, including questionnaire development, interview execution, focus group participation, and data entry.

• 

  Etisalat Afghanistan

  May 2011 - Feb 2024

  Introduced innovative products like FTTH, PTP/PTMP Combo, and Home 4G in response to market needs, resulting in a 20% increase in customer base. Successfully onboarded new strategic partners, aiming to elevate market share to 50%. Led the ISP team in the absence of the ISP manager, assigned specific targets, evaluated team performance based on agreed KPIs, and implemented measures to enhance customer satisfaction and boost customer base and revenue. Developed a 5-years strategic plan for the ISP, enriched the product portfolio with market-tailored services, and expanded market share by 10% through strategic partnerships with renowned ISPs across Afghanistan. As Assistant Manager of the ISP section, organized meetings with internal and external stakeholders to enhance customer experience and mitigate client dissatisfaction. Created customized contracts for ISP clients, managed filing and archiving processes. Conducted market analysis, developed products/services, and formulated a customer retention plan. Actively participated in bidding events, crafted proposals, and successfully closed deals with VIP clients. Developed and implemented procedures for ISP operations specifically for the billing and collection, automated these processes in the SFA system, and streamlined ISP invoicing and collection through automation. Managed ISP department billing, accounts reconciliation, dispatching invoices, and overseeing collections. Prepared timely aging reports, presented insights to high-level management, and developed/implemented dunning policies for eligible accounts to optimize collection management. Successfully completed extensive training programs at Etisalat Afghanistan and Etisalat Academy UAE, honing expertise in project management, financial accounting, bookkeeping, invoicing, strategic communication, and customer relationship management. Applied acquired skills effectively in daily responsibilities, leading to a seamless transition from a one-year on-the-job training period to a permanent position at Etisalat Afghanistan.

  • Sr. Specialist ISP

    Apr 2023 - Feb 2024

  • Specialist ISP

    Dec 2018 - Mar 2023

  • Sr. Analyst ISP Billing

    Apr 2016 - Dec 2018

  • ISP Billing Analyst

    Apr 2014 - Mar 2016

  • ISP Billing Coordinator

    May 2012 - Mar 2014

  • Graduate Trainee

    May 2011 - Apr 2012
• 

  Rabia Balkhi University

  Mar 2017 - Oct 2021

  University Lecturer

  Designed and executed high-quality curriculum, fostering student progress and achievement. Developed engaging learning materials and assessments, while actively contributing to professional development and collaboration within the academic community.

• 

  Primerica

  Jul 2024 - now

  Senior Representative

  Licensed professional specializing in helping clients achieve their financial goals through tailored investment strategies in mutual funds and comprehensive life insurance needs analysis. Proficient in providing personalized financial guidance, building long-term client relationships, and delivering solutions to secure their financial future. Dedicated to empowering individuals and families with knowledge and resources to make informed financial decisions.