Jeffrey Holtz

Experience

• 

  State Farm Insurance

  Jan 1994 - Jan 1996

  Claims Associate

  -Inside Claims Adjuster handling Casualty, Material Damage and Property liability claims in a fast-paced, customer centric environment. -Adjusted, evaluated and settled automobile, property and injury claims with customers, body shops, attorneys, physicians, and medical providers. -Evaluated and settled motor vehicle damage claims including total loss claims. Evaluated and settled injury claims.

• 

  Nationwide Insurance

  Oct 1996 - now

  -Leads a hybrid Casualty Team which includes Med Pay, Diverse Market Med Pay, Non-Injury, Home Owners' Liability and Commercial Property Damage.-Hires, supervises, develops and evaluates Claims Associates in a high volume, fast-paced claims unit covering North Carolina and South Carolina. -Coaches, promotes and develops 8 to 10 associates on mechanics of building customer rapport, injury evaluations, critical decision-making, policy interpretation, liability investigation and settlement negotiation. -Responsible for management of associates including performance management, salary planning and administration, training and development, workflow planning, hiring and placement, engagement and disciplinary actions. -Effectively manages customer complaints/satisfaction, expense control, loss cost objectives and supports cross functional and cross-claims specialty coordination. -Skilled manager with proven experience in directing employee recruitment, training and evaluation activities. -Manages agent-claims relationships to ensure understanding of claims data and processes. -Resolves customer complaints according to company Best Practices and monitors customer loyalty to drive performance. -Accountable for management of associates including: performance management, salary planning and administration, training and development, engagement, workflow planning, hiring and placement and disciplinary actions. -Coordinates resources with other functions: Material Damage, Property, Quality Assurance, Special Investigation Unit, Subrogation, Claims Legal, Claims Medical, Customer Service Centers and Home Office. -Monitors and manages loss costs objectives. Conducts Quality Assurance file reviews and implements actions plans to drive performance and improvement. -Mentors a Show less

  • Claims Manager

    Mar 2001 - now

  • Claims Associate

    Oct 1996 - Mar 2001