Kenneth Mokoena

Experience

• 

  FNB South Africa

  Dec 1993 - Mar 2012

  Department and Staff Management. Change Control Management and Implementation, Internal and External CRM, Query analysis Management and Operations. Production Support and liaising with IT on technical resolutions Project cycle Management and processes efficiency Processes mapping and enhancements. Implementation of new innovation Portfolio and Customer Relationship ManagementDiscovery Card systems integration and Operations management Management of projects life cycle. Product Development and implementation •Business and Systems Analyst role in project area•Planning and work prioritisation •User requirements gathering, documentation and analysis•Documentation – Business Requirements, Use Cases, Test Cases •Performed User Acceptance Testing•Developed user training manuals and train users Responsible for the upkeep, configuration, and reliable operation of the systems and management of the user accounts permissions, access rights, and storage allocations, also offer technical support and troubleshooting Chargebacks management

  • Business and Production Support Head

    Feb 2011 - Mar 2012

  • Business Projects & Processes Manager

    Oct 2008 - Jan 2011

  • Business Process Analyst

    Sept 2007 - Sept 2008

  • Channel Manager

    Dec 2005 - Sept 2007

  • Projects and Product Development Manager

    Nov 2002 - Nov 2005

  • Business / System Analyst

    May 1997 - Oct 2002

  • System Administrator

    Feb 1996 - May 1997

  • Chargeback Official

    Dec 1993 - Jan 1996
• 

  Mastercard

  Apr 2012 - now

  Manage Acceptance products creations process, strategy, pricing, pilots' implementation and support Acceptance leads GTMDesign and create new acceptance products aligned with the strategy, market needs and KPI’s, throughout design face, implementation, productization, Studio process, Legal scans, market test and supportLead the end-to-end Product Development lifecycle for our new authorization improvement products, including gathering insights, outlining strategy, developing KPIs, creating a go-to-market strategy, defining the customer experience/journey, and working in partnership with the Delivery and Technology teams to deliver roadmap capabilities Show less Drives New Product Development including exploration of new opportunities in our markets, contributing to Product strategy and partnering with cross-functional teams to design, develop and deliver new Products & Solutions that drive incremental revenues for MastercardActs as an incubation phase for the creation/ideation of new acceptance products & SolutionsCollaborates with cross-functional stakeholders in Legal, Data Privacy, Delivery, Finance, Marketing, Sales, etc. to ensure that the new Products or Solution has a robust go-to-market plan focused on speed to market and ease of delivery Show less Responsible for developing Strategies, growing Revenues and Implementation of Acceptance Products for MasterCard in Southern Africa and Indian Oceans Islands, specifically enabling acceptance at Point of Sale (POS) and ATMs, eCommerce and Digital. I am also tasked with driving the adoption and acceptance of new payment technologies and innovations of mobile and eCommerce platforms. My additional responsibilities include Revenue Growth, Product Management, developing alliances with acquiring banks, PSP’s Payments Facilitators and FinTech’s on Infrastructures enablement, nurturing relationships with merchants, Program Management, Project Management and Relationships Management Show less

  • Director Products Management – Acceptance - EEMEA

    Nov 2024 - now

  • Products & Solutions Lead- Acceptance - Southern Africa

    Jan 2022 - Nov 2024

  • Acceptance & Market Development Lead - Southern Africa & Indian Oceans Islands

    Apr 2012 - Sept 2022