Amanda Gonzalez

Experience

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  Borders

  Aug 2008 - Apr 2011

  • Received Coffee Expert certification: responsibilities included educating staff and guests about coffee from seed to grind.• Trained and developed baristas to demonstrate all customer service and operating standards and policies• Delivered legendary customer service by connecting and responding to the customers’ needs.• Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and set a positive example for shift team• Anticipated customer and store needs by constantly evaluating environment and customers for cues Show less

  • Bookseller

    Aug 2010 - Apr 2011

  • Coffee Expert

    Aug 2008 - Aug 2010
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  Benedictine Academy

  Sept 2009 - Dec 2009

  Student Teacher

  • Taught English to grades 10 through 12, tracks include General, College Preparatory, and Advance Placement.• Adapted lessons to students with IEPs.• Planned taught more than 6 lessons including an interactive puzzle quote lesson on Eli Weisel's book Night to a general class containing students with IEPs, a poem and novel exploration into what love is based on Elizabeth Barrett Browning's "How do I love thee" and Emily Bronte's Wuthering Heights to a college preparatory class, and a compare/contrast lesson on the three main types of sonnets using the SmartBoard to an Advance Placement Langauge class. Show less

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  Cranford High School

  Jan 2010 - May 2010

  Student Teacher

  • Selected by faculty to be one of eight members of the College of Education's new high school Professional Development School (PDS) program.• Meet, discuss, and plan with administrators, teachers, and students as part of the PDS program.• Taught College Preparatory Juniors in English how to approach open-ended HSPA questions will be teaching a lesson on Tuesdays with Morrie.• Observed all grade levels and a variety tracks including Advance Placement, Honors, and Inclusion classes most containing about 17-25 students, many teachers incorporate the SmartBoard.• Designed and planned lessons and assessment with cooperating teacher and another student teacher. Show less

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  Benedictine Academy

  Jan 2011 - May 2011

  Student Teacher

  • Taught English Language Arts to grades 10 through 12, tracks include College Preparatory, Honors, and Advance Placement.• Created a unit to develop writing for the elective course Contemporary Literature in which they built a portfolio which included 5 writing components which were assessed using an analytical writing scale which resulted in student scores increasing by an average of 14 points. • Integrated technology by developing interactive lessons using SmartBoard, WebQuest, MS PowerPoint and other software and internet programs.• Differentiated instruction by accounting for students’ strengths, weaknesses, and interests while planning lessons and assessments.• Maintained discipline in the classroom enforcing school behavior policy to set high standards and expectations for students. Show less

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  The Vitamin Shoppe

  Mar 2012 - Dec 2013

  Assistant Store Manager

  • Recognized as one of the store’s rising stars (elevated sales, associate training, and customer satisfaction) resulting in 4 month promotion from Health Enthusiast to Assistant Store Manager.• Responsible for complete operational duties of the store• Assisted in building, training, and developing a team of qualified Health Enthusiasts who can achieve established goals and objectives• Managed continuous flow of merchandise from stock room to sales floor while implementing new floor plans and visual placement of merchandise• Established, modeled, and reinforced outstanding and prompt customer service.• Executed all company policies and objectives within the store• Fostered a positive work and shopping environment that embraces diversity and promotes sales Show less

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  Benedictine Academy

  Jan 2014 - Jul 2019

  English Teacher

  • Taught English Language Arts to grades 9-11, including AP Language and Composition, Honors, and College Preparatory tracks, as well as elective classes.• Designed challenging and interesting lesson plans that met Common Core Standards.• Integrated technology by developing interactive lessons using Google Classrooms and apps, SmartBoard, Prezi, MS PowerPoint, social media, and other software and internet programs.• Differentiated instruction by accounting for students’ strengths, weaknesses, IEPs, and interests while planning lessons and assessments.• Observed and evaluated student performance using meaningful assessment tools that encouraged creativity, collaboration, critical thinking, and communication.• Maintained discipline in the classroom by enforcing school behavior policy to set high standards and expectations for students.• Organized and led a nine-day international trip for a group of senior and junior students and parent travelers to London, Paris, and Rome.• Collaborated with administrators, faculty, staff, and students to organize, plan, and run various extra-curricular club meetings.• Participated in professional development, group and department planning, and reflection to continually improve teaching methods. Show less

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  Black Rocket Productions

  May 2015 - Jul 2019

  Lead Instructor
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  P-value group

  Aug 2019 - now

  • Serve as the subject matter expert in Cvent, designing, building, and managing registration sites and event apps customized to client specifications, ensuring optimal functionality and user experience for events ranging from 10 to 300+ attendees.• Provide on-site support to troubleshoot issues and create real-time notifications for the Cvent event app, ensuring a seamless attendee experience and prompt resolution of any problems.• Foster strong relationships with internal teams and external stakeholders, ensuring seamless communication and collaboration throughout the event planning and execution process.• Manage a portfolio of 50+ medical congresses annually, overseeing all aspects of hotel and dining logistics to ensure smooth operations and high client satisfaction. Show less • Liaised between speakers, pharmaceutical sales representatives, and venues to provide comprehensive meeting planning support.• Negotiated contracts within budget constraints and maintained event timelines.• Arranged travel logistics, including air, ground, and hotel reservations for presenters and key opinion leaders (KOLs).• Ensured all logistical aspects of meetings complied with pharmaceutical guidelines and departmental standard operating procedures.• Maintained detailed financial records for each program, efficiently managing reconciliation and post-program auditing. Show less

  • Meeting Operations Specialist

    Nov 2022 - now

  • Senior Program Planner

    Aug 2020 - Jan 2023

  • Program Planner

    Aug 2019 - Aug 2020