Pritesh Gadhia

Experience

• 

  Primark

  Apr 2009 - Nov 2013

  Cash Office, Customer Service & Retail Operative

  • Managed store tills as well as conducting regular spot checks• Analysed counter receipts, cash in tills and balanced accounts to identify areas of profit and loss.• Professionally dealt with customer queries and complaints.• Worked part of the team to maintain shop display as well as merchandising.

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  Daly Systems Limited

  Apr 2013 - Jul 2013

  Network Engineer

  Installed and Supported rollout of Cisco routers in various sites across the United Kingdom.• Connected and configured network hardware within communications cabinets, routers and network points.• Tested hardware to ensure infrastructure fit for purpose and running efficiently• Time managed travel to client sites and adapted to different working environments to meet deadlines• Liaised with IT support Team offshore via VoIP

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  RBS

  Sept 2013 - Jun 2014

  Customer Service and Sales Officer

  • Handled customer queries over the phone and took ownership by providing an update to customer.• Promoted company offerings and educated on efficient ways of banking.• Met team and individual targets by identifying sales opportunities and applying helpful banking.• Followed set of guidelines ad procedures as well as adhering to company policy.

• 

  Mirror O Mirror Ltd

  Feb 2014 - Dec 2016

  Tester and CMS Developer

  Designed the graphical user interface of the website for a business in aesthetics and cosmetics.• Liaised with client to understand business requirements and used Excel to design GUI template.• Developed website using content management system• Functional system testing to ensure system is fit for purposeTools used: WordPress (CMS), Microsoft Excel, Adobe Photoshop

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  ESPO - Public Sector Procurement

  Oct 2014 - Aug 2015

  Catalogue Administration Assistant

  • Handled and resolved variety of queries by providing excellent customer service.• Worked part of a team to deliver admin support to product managers• Liaised with customers and suppliers to manage changes to product specifications and offerings.• Prepared quotations, proposals, purchase order and other transactions• Carried out typical administration work such as filling, archiving and photocopying

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  IBM

  Nov 2015 - Aug 2016

  Supported Ford on ETL driven project to test KPI Sale channel reports. Aim is to allow senior management to access the new standardise sale channel to improve the European sale market using WebFOCUS UI (Front-End) and Teradata database (Warehouse Database – back-end) • System, Functional and Regression test execution as well as defect management• Derived Test cases and scripts from the business requirements.• Ran and edited SQL queries to confirm output of data on the WebFOCUS UI and verify ETL• Daily checkpoint meetings with the team and client to review testing status and report daily progress• Liaised with BA and offshore developers. Tools used: HP ALM, Teradata database, WebFOCUS UI Show less Waterfall approach to improve current HR and Payroll implementation by providing a new self-service UI to manage key activities such as employee classroom and e-learning courses.• Stand-up testing to validate the stubbed environment and web portals look and feel against both UI specification and wireframes.• System Testing and cross browser testing• Creation and Execution of test cases and test scripts as well as identifying data requirements. Tools used: IBM Rational Suite (RQM, RTC, Doors) Show less

  • Test Analyst - Automotive

    May 2016 - Aug 2016

  • Test Analyst - NHS

    Nov 2015 - May 2016
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  IBM

  Oct 2016 - Jul 2017

  Agile methodology on a customisable project to test new functionality. My involvement focused on the motor policy side where I became an SME. • Agile Scrum (3 week sprints, team of 8, involved liaising with multiple product owners offshore) • System test scripting, execution as well as defect management.• Pairwise testing concept - identify and reduce test cases ensuring coverage of multiple combinations• Reviewed User stories and designed process flows and mapsTools used: Version One, Microsoft Visio, Skype, GoToMeeting and Mural Show less Agile project for authoring and publishing. Testing new functionality over a time-boxed 8 day period to ensure delivery of a robust proof of concept. • Test scripting from user stories developed in scope to ensure coverage for different user types• System, System Integration and Regression Testing• Desktop and Device testing including cross browser testing• Liaised closely with the development team and prioritised user storiesTools used: JIRA, Adobe Experience Manager (AEM), Microsoft Excel Show less

  • Test Analyst - Insurance

    Oct 2016 - Jul 2017

  • Test Analyst - PUMA

    Oct 2016 - Oct 2016
• 

  IBM

  Sept 2017 - Jan 2019

  Joined a British multinational automotive company on a Waterfall driven SAP CRM project to carry out vendor SIT to meet tight deadlines. Areas involved in are Leads, Aftersales, Campaign and Segmentation, Avoka Forms, Dealer Database.• Tested webservice requests and response via HTTPS protocol using SOAP UI• Ran SQL queries in ESB to very request and response are error free. • Verified transformation of data from XML/SOAP payloads to SAP CRM• Created tests and data as well as execution to carry out End to End testing• Carried out ad-hoc and Exploratory testing as well as raising and resolving defects.Tools used: HPALM, SOAP UI, FileZilla, SAP GUI, SQL Developer (ESB), SAP CRM, Notepad++, JIRA, Sharepoint. Show less Worked on multiple projects which followed the waterfall approach to enhance the HR and payroll systems. Involved in testing new functionality of the new portal and self-service enablement as well as the upgrade from oracle discoverer to Oracle business intelligence Suite.• Functional and System Integration Testing• Android and IOS mobile device testing including cross browser of new portal functionality• Test data preparation, scripting using functional specification, reviewing tests and execution• Identified defects and retestingTools used: HP ALM, IBM Control Desk (ICD), Oracle Discoverer, Oracle Business Intelligence Enterprise Edition and Business Intelligence Publisher. Show less

  • SIT Test Analyst - Automotive

    Apr 2018 - Jan 2019

  • Test Analyst - NHS

    Sept 2017 - Mar 2018
• 

  IBM

  Mar 2019 - Aug 2019

  SIT Test Analyst - Financial/Banking

  Worked on a Hybrid project for the worlds largest building society, where adopted the Waterfall methodology whereas the third parties (Intelliflo and Aegon) adopted the Agile approach. The project entailed integration of the 2 third party wealth management systems which is being used by NBS financial planning managers for their customer investments (ISA’s and GIA’s). This involved validation of data flow for new and migrated customers.• Identified tests and Created data from requirements to carry out SIT/UAT and regression testing.• Identified and Prioritised regression tests for system patch release on a risk-based approach. • Executed tests and took ownership of defects by attaching detailed evidence and kept a track in HP ALM • Co-ordinated with third parties to carry out Joint SIT where third-party involvement was required. • Became SME on Distribution Model which allowed me to assist test lead by contributing towards Test Quality Gate, Test Plans, Test Outcome Report and Test Information Documents.• Supported live production during warranty period due to the skills and knowledge acquired.• Guided and mentored members of the team by sharing knowledge.Tools used: CRM, HPALM, JIRA, Confluence, Intelliflo, Aegon Platforms, Sharepoint, OneNote Show less

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  IBM

  Nov 2019 - now

  Joined One Bank Services Transformation programme for UK's Central Bank, which involved testing Banks central services (HR, Payroll, Finance, Procurement and Project management) to a cloud based ERP package (Oracle HCM Fusion) on one integrated system. to deliver better value for money, reduce risks and provide better colleague experience.• Tested and validated data for inbound/outbound integration from Oracle Fusion, ACE (MQ) to target systems.• Ran REST API calls for inbound and XML files for outbound integrations.• Supported and Identified Automation tests as well as demoing to the client via Jenkins (DevOps)• Responsible for multiple interfaces and became an SME on Payroll.• Owned and Co-ordinated Payroll comparison Testing (PCT)• Aided Test Lead and Provided templates for Test activities as well as driving testing forward. • Ran Shell scripts in Putty to transfer files.• Managed daily Defect Triage calls in absence of defect manager to ensure progression of defects.• Provided Defect report to stakeholders.• Led HR and Finance CR Integration from Triaging calls for requirements through to testing. Tools used: Oracle Fusion, Soap UI, IBM ACE, MQ, JiraXray, Microsoft Excel, Putty v70, Jenkins (DevOps) Show less Worked with a client in the UK Aerospace & Defence sector, Provided support to the PLMCC team by improving the current incident backlog as well as associated processes to align with ITIL Framework by managing incidents and service operations.• Designed Incident flow chart crib sheets in Ms Visio to ease onboarding of new starters and to guide resolver groups on handling incidents.• Created a dashboard in MS Excel to report statistics through pivot tables and pivoted charts, which identified the top 5 capabilities for senior management to prioritise training around.• Managed backlog of Aged incidents in LanDesk to support the resolver groups by contacting users to verify the statuses. Successfully improved this process by working with tooling team to automate a system generated email and decreased the backlog by 90% across 3 phases.• Implemented daily stand-ups for the PLMCC team to provide transparency, improve communication and identify blockers. This approach brought the incident queues to a manageable state.• Liaised with resolver groups to identify future improvements of incident logging to resolution of Service Now and created User Stories and Mock Ups for new features to be added.• Documented incident management processes in MS Word and shared with the PLMCC team to ensure alignment throughout the team and processes are adhered to.• Gathered requirements through stakeholder management by holding F2F clients meetings and discussions.Tools used: LanDesk, Teamcenter 11, Service Now, MS Excel, Word and Visio Show less

  • Senior SIT Analyst - Financial/Banking

    Jun 2020 - now

  • Test Analyst

    Aug 2015 - now

  • Incident Management and Continual Service Improvement - UK Aerospace & Defence

    Nov 2019 - May 2020