Sheri Joseph

Experience

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  Uptown Magazine

  Jan 2006 - Jan 2008

  Lifestyle Editor
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  Carolinas Healthcare System

  Jan 2008 - Jan 2017

  Promoted to assume a leadership role within a large, multi-specialty medical group comprising 7,600 licensed beds and known as the largest employer in the Charlotte Metro region. Drove and fostered a culture of patient-centered care and service excellence, while improving the experience associated with over 12 million patient interactions. Partnered with executive, operational, clinical, learning, and training teams to create change at all levels. Designed, implemented, and evaluated patient experience initiatives. • Supervised and oversaw the daily operations of three direct reports; directed patient experience initiatives related to Carolinas Medical Center, Levine Children’s Hospital, Mercy Hospital, Jeff Gordon Children’s Hospital, and Central Division Emergency Departments. Assigned areas contributed 60% of the revenue of the healthcare system.• Led team responsible for the coordination of 1,000+ volunteers; program received national recognition for the improvement of the volunteer services program.• Strategized on change initiatives that improved and enhanced patient and family experiences while implementing and presenting Immersion Retreats. Introduced endeavors to 3,500 teammates.• Coached, mentored, and trained colleagues and leadership teams on best practices.• Transformed and integrated low-functioning department into a high-quality, mission-focused organization; results have delivered high teammate engagement scores.• Drove the creation and implementation of Administrative Care Rounds (ACR) and Daily Safety Huddle utilized at two adult inpatient hospitals.• Accepted into the 4th cohort of Carolinas HealthCare System’s Diversity Certificate Program; tasked with enhancing cultural workforce and care delivery competencies, minimizing impact of unconscious bias, improving cross-cultural communication, resolving conflict, and developing a process for lifelong learning and inclusive leadership skills. Show less Elevated to position to hold responsibility for researching, sharing, and implementing best practices for the Hospital and other affiliated corporate departments. Gathered data and other qualitative measures to identify opportunities regarding patient experiences and utilized information to drive process improvement projects and coach teammates. Remained abreast of trends and changes within the healthcare community and served as a conduit regarding the conveyance of best practices and other patient-focused endeavors. Reported to the Director of Operations.• Served as a member of the Levine Children’s Hospital Administrative Leadership team—a group comprising only senior-level members.• Created and led the Levine Information Delivery (LID) Team; influenced the patient experience while serving as a liaison between the Hospital, Corporate Communications, and the Corporate Patient Experience Department.• Devised internal and external communications including bi-weekly facility newsletters, social media content, and other media features.• Planned and organized events centered on survivorship and teammate engagement.• Led presentations that increased education on family-centered care as well as new hire orientation. Show less Acted as a liaison between Levine Children’s Hospital Administrative Leadership Team and Carolinas HealthCare Foundation. Established and maintained comprehensive programs and services that met the demands of healthcare fundraising and fulfilled the vision and mission of the Foundation in an organized, effective, innovative, and cost-effective manner. Broadened and maximized support for the Foundation by meeting and exceeding annual fundraising targets while providing exceptional donor recognition and value for gifts. Promoted relationships and philanthropic efforts within the community, including doctors, trustees, staff, and volunteers. • Executed on fundraising support opportunities and events that benefited pediatric cancer, pediatric hearts, neonatal intensive care, and general financial support.• Enabled donor tours and events while producing videos, commercial spots, and written materials for use in donor publications, on the website, on social media, and at events. Show less

  • Director of Transformative Operations—Central Division

    Jan 2014 - Jan 2017

  • Patient Experience & Communications Coordinator—Levine Children’s Hospital

    Jan 2012 - Jan 2014

  • Development Officer—Carolinas HealthCare Foundation

    Jan 2008 - Jan 2012
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  GetWellNetwork

  Jan 2018 - Jan 2018

  Client Services Manager

  Served as overall owner of a strategic public, multi-facility hospital system account. Responsible for developing and managing the client’s product portfolio while engaging with executive and facility leadership and frontline staff through the utilization of Interactive Patient Care (IPC) technology. • Operated as the organizational lead in all development, content, and configuration projects; subsequently implemented GetWell Network products into strategic execution.• Facilitated client education endeavors and coached on strategies to optimize product solutions. • Supported the cultural adoption in partnership with the client’s executive steering committee; engaged in ongoing coaching to ensure improved performance. • Collaborated with GetWell Network’s executive leadership team in the formulation and deployment of strategic account plans to ensure retention and deliver results. Show less

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  CaroMont Health

  Jan 2018 - Jan 2020

  Director of Service Excellence

  Recruited to oversee multiple departments including Guest Services, Spiritual Care, Volunteer Services, and the Gift Shop for the entire system. Coordinated and executed upon goals and objectives, policies and procedures, and performance improvement in an effort to achieve operational excellence with a focus on employee engagement. Applied culture building principles while leveraging relationships across the enterprise and establishing, tracking, and benchmarking key performance indicators and metrics. Reported to the Chief Strategy Officer. • Championed the development, implementation, and facilitations of a curriculum that outlined the organization’s “CARES Values,” highlighting service excellence and the customer experience. Tasked with realizing 70% workforce training rate; results attained 93% education rate amongst workforce with the coursework being made a part of the orientation process moving forward once the initial in-person training was completed in an effort to achieve 100% absorption by employees. • Managed a team comprised of 30 direct reports and oversaw a 400-member volunteer network. • Participated in the creation and introduction of the CaroMont Health University. • Spearheaded the Community Advisory Group and represented the customer in multiple strategic initiatives for the organization. • Architected and introduced the organization’s Leadership Academy; key presenter to 300+ of the system’s leaders. Show less

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  Clairvoyant Ventures

  Jan 2021 - Jun 2023

  Business Development and Strategic Projects

  The Clairvoyant Group helps early-stage companies maximize their value & implement disruptive business models.

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  Atrium Health

  Apr 2023 - now

  Strategic Relations & Communications