Beatriz Bardela

Experience

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  JW Marriott

  Sept 2019 - Mar 2020

  Communications' Intern | Sales and Maketing

  Support the administrative activities of the Sales and Marketing Department. Creation of promotional content, brochures, flyers for magazines, and social media. Creation of materials to support the hotel's operation, such as the Food & Beverage, SPA, and Front Office sectors. Customer service. Social Media management for platforms like Google and TripAdvisor.

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  United Nations Volunteers

  Oct 2020 - Mar 2021

  International Institute for Human Security | Social Media Manager | Volunteer

  Support the executive team with the creation of content for the organization's social media to increase the visibility and profile.

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  Niteroi - Empresa De Lazer E Turismo S A - Neltur

  Mar 2021 - Jul 2021

  Estagiário
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  Selina

  Aug 2021 - Dec 2022

  Reception/Front Office: Meeting, greeting, and attending to the needs to ensure the best customer service experience. Hotel Operational Management: Follow up on operations tasks and deadlines, prioritize tasks and communication between operations director and other departments, supervising supplies, support on handling customer complaints and queries. Tours/Transportation/Retail: Assisting all Selina Tours operations. Working closely with Explore Tours department. House Keeping: Investigate complaints from guests and proceed with solutions, report about rooms conditions to Rooms Supervisor, communicate and suggest rooms housekeeping/maintenance improvements, ensure the cleanliness of all rooms and common areas, create and follow up with housekeeping protocols. Reservations: Improving customer support and management of reservations, use of hotel management software, improve sales, working on creating new upselling and cross-selling techniques. Show less

  • Country Finance Assistant

    Jun 2022 - Dec 2022

  • Administrative Office Assistant

    Jan 2022 - Jun 2022

  • Intern - Hospitality Operations

    Aug 2021 - Jan 2022
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  Collective Hospitality

  Dec 2022 - Jan 2025

  Cluster Finance Manager

  Responsible for the accounts payable (AP) for the companies in the group.Issuing and analyzing bank statements.Daily bank transactions, supplier payments and reimbursements.Bank and accounting reconciliation.Preparation of daily, weekly and monthly management reports such as revenue, operations and hotel metrics.Issuing invoices.Compliance.Data analysis: Weekly update of fixed P&L database and extra labor with Oracle Hyperion and Netsuite.Weekly expense breakdown reports.P&L analysis to improve profitability, tracking KPIs and GOP.Monthly financial closing.Support for audits by external or internal auditors. Show less