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Sylwia Krzywda

Sylwia Krzywda

Bilingual Technical Advisor

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  • Timeline

  • About me

    Project Manager at Tourneau

  • Education

    • University of Adam Mickiewicz

      2004 - 2009
      Master of Applied Linguistics German/English/ Polish Translation

    • University of Applied Sciences, Zittau, Germany

      2006 - 2007
      Socrates/Erasmus Scholarship Cultural Studies/German/English translation

  • Experience

    • Arvato Customer Services

      Aug 2008 - Jul 2011
      Bilingual Technical Advisor

      Responsible for resolving complex technical issues while liaising with cross-functional teams to expedite the sale process and provide optimal customer support.• Optimized a full sales process through the implementation of strategies acquired from Arvato Bertelsmann service training programs and obtained deeper knowledge about the customer structure• Conducted an efficiency analysis of statistics to determine the level of customer service

    • Fluent City

      Mar 2014 - Apr 2015
      German Teacher

    • Manhattan Portage

      Aug 2014 - Apr 2015
      International Sales and Marketing Specialist

      Responsible for implementing promotional and advertising strategies for both B2B and B2C markets that increased brand awareness and sales. • Analyzed historical data to forecast trends for wholesale and retail accounts • Collaborated with Tribeca Film Festival as one of the official sponsors donating product Value In Kind (VIK)• Partnered with JetBlue’s sustainability team, recycling old uniforms into fashionable accessory items • Contributed in creation and publishing of relevant, original, high-quality social media content• Oversaw business analytics for the Amazon account• Responded to international advertising, PR, editorial and sponsorship inquiries Show less

    • Brix + Partners LLC

      Apr 2015 - Jun 2017
      Project and Marketing Coordinator

      Responsible for creating and managing the project scope and timeline including monitoring and tracking project progress. Created and maintained comprehensive project documentation, plans and reports. Liaised with clients and cross-functional teams to identify and define project requirements, scope and objectives. • Developed a more efficient email marketing strategy by implementing newsletter software• Implemented a project and workflow management software system which helped to significantly improve firm’s productivity • Designed the company’s logo which helped to increase the company’s online presence Show less

    • Fluent Language Solutions

      Feb 2018 - now
      Language Interpreter

    • Tourneau

      May 2018 - Nov 2018
      Project Manager

  • Licenses & Certifications