Deborah Maduako

Experience

• 

  Dw Worx

  Jan 2013 - now

  Creative director|Customer Service Manager
• 

  Madus place

  Jan 2019 - Jan 2020

  Customer Representative Manager

  Responsible for setting customer service objectives and goalsSupervise customer service teamResponsible for enhancing customer satisfaction Answer customers' complaints Hire and train service agent

• 

  Ifitness Centre Ltd

  Jul 2021 - now

  Converting prospect to client for the organisation.Follow up with existing customers to provide additional support and address concerns.Monitor daily work assignment, system input and adjust any errors if need be.prepare/monitor daily report.drive sales through services, build and promote branch identity.promote overall ownership and accountability for improving customer service and branch success.Assist branch manager in meeting branch Target.Forcast marketing Trends based on previous data to adjust campaigns and maximize sales Show less Welcoming visitors and members to the gym, onboarding prospect. Customer care service and assisting the front desk with various administrative task.Handle members issues professionally to resolve them to resolve them through customer service.Manage and organize marketing effort both within and outside the facility.prospect leads by doing a variety of actions such as calling, texting or emailing potential members and chatting with them at event or gym walkins.maintaining long term clientele and growing the gyms membership base through sales and excellent customer service. Show less

  • Assistant Operations|Customer service Manager

    Sept 2022 - now

  • Customer Experience officer

    Jul 2021 - Sept 2023