Taofeek Liadi

Experience

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  Oando Marketing Plc (Internship)

  Mar 2013 - Sept 2013

  IT

  During that time, I worked with HR and IT department. My responsiblities were to deal with human management and issues and resolving IT related issues like Hardware Maintenance, troubleshooting and diagnosis of faults on computer system. Also conducting IT test for new Interns applying to be an intern in the company (A Computer Based Test) on Oracle.

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  Noxie Limited

  Jan 2016 - Apr 2016

  Admin & IT Personnel

  Provision of general technical support.Performing administrative duties as required.Attend to company correspondence and respond to client enquiries.Prepare company quotations and payments.Ensure prompt service delivery to clients and represent the company in external affairs.

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  Wema Bank Plc.

  Oct 2016 - Jan 2020

  • Reviewing and monitoring of all account opening packages and escalating all exceptions to the necessary department.• Daily/Weekly/Monthly rendition of all proofs of accounts (Internal Accounts) and calling over of teller tickets.• Daily/Weekly/Monthly reconciliation and settlement of all accounts.• Ensuring Vault and ATM administrative control is always been adhered to (Dual Control).• Managing financial crime risks such as those posed by customers, products, counter-parties in transactions and the transactions themselves through transaction monitoring tools and escalating same where appropriate to the (NFIU) in form of Suspicious Transaction reports.• Providing optimum support from a holistic compliance perspective in relation to allocated subsidiaries.• Ensuring the Bank is compliant with the Foreign Account Tax Compliance Act (FATCA).• Ensuring all branch staffs complies with the banks clean desk policy and cubicle sweep is done weekly and reports rendered accordingly.• Ensuring MC proof report is done correctly and exceptions on it is reported on time.• Ensure transaction monitoring and enhanced due diligence on high risk and high-profile accounts.• Reviewing of all finacle users in the branch (Core-Banking) application. Show less Ensuring all reports pertaining to compliance are done on time.Ensuring all the rules and regulations are adhere to.Daily/Weekly/Monthly reconciliation and settlement of all accounts.Weekly review of customers accounts details on all accounts that have transaction above the reportable threshold.Ensuring all the Statutory notice (AML/CFT) are been followed.Weekly rendition of Suspicious Transaction Report to the Department.Rendition of weekly returns on all high risk customers opened in the bank.Carrying out any other compliance functions that may arise. Show less

  • Quality Control/Compliance Officer

    Sept 2019 - Jan 2020

  • Compliance Officer

    Oct 2016 - Aug 2019
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  CWG PLC

  Jan 2020 - Sept 2020

  CWG Academy

  • Providing technical support for clients environment ( On-Premises & Cloud) on Exchange Online Services.• Responding to queries over the phone and internet, being the first answering line to all customer questions.• Basic knowledge of SQL to retrieve, store and manipulate data from the database Management System.• Running diagnostic programs and recovery assistance, windows network troubleshooter, fix it tool and license removal tool when major technical issues are encountered• Effective customer service skills.• Advanced technical troubleshooting and problem-solving skills for corporate customers.• Proficiency in finacle Architecture and Directory, CIF Creation Process, E.O.D Process, Transaction maintenance and Script development.• Advanced Knowledge on Unix Commands. Show less

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  Tek Experts

  Nov 2020 - Jan 2023

  Act as a Technical Lead and subject matter expert for Exchange Online, Identity and Outlook, One Drive and SPO technologies in Microsoft Office 365.Manage and provide support to a team of up to 20 Technical Support engineers by reviewing customer scenarios on behalf of aligned Support Engineers and providing advanced technical review and action plan.Guide Support Engineers to follow standard procedures for proper documentation and escalation of unresolved issues to the appropriate internal teams.Act as an escalation point by performing advanced technical troubleshooting and diagnosis for incidents, designing, and providing solution(s) alongside best practices to Technical Support Engineers. Show less • Providing phone, chat and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.• Providing Technical Support on Microsoft Products (O365, Identity, Exchange Online, Dynamics & Azure) globally and also using PowerShell.• Provided in-depth technical support to customers and partners by troubleshooting, diagnosing, and resolving a wide variety of problems identified in their Microsoft Dynamics 365 CRM.• Worked closely with Product and Engineering teams to integrate cross-product solutions, report software bugs and be an advocate for product improvement.• Collaborated with senior technical support engineer and subject matter when additional support is needed.• Migration and deployment of Exchange online mailboxes.• Advanced technical troubleshooting and problem solving skills for corporate customers.• Collaboration with domain experts (SMEs) and escalation managers when additional support is needed.• Managing critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved.• Seeking supplemental training to improve performance and develop a specialization. Show less

  • Technical Lead

    Nov 2022 - Jan 2023

  • Technical Support Engineer/ Customer Support Specialist

    Nov 2020 - Oct 2022
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  Briltek Global IT Solutions

  Nov 2022 - now

  M365 System Administrator

  • Support and administer IT services in a fast-paced environment (onsite and remote users).• Install and configure users’ laptops and desktops using System center configuration manager.• Providing Technical assistance and support for incoming queries and issues related to Microsoft Office 365 administration suite.• Maintains accurate IT asset inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT life cycle management.• Completes setup and configuration of company laptops and desktops and troubleshooting of these devices as well.• Setup, configuration, and maintenance of video conferencing tools, such as MS Teams, Zoom, Cisco WebEx.• Monitors and maintains email applications, virus protection software, web filtering and monitoring appliances, and firewall profiles.• Responding to queries over the phone and internet, being the first answering line to all customer questions• Utilize Microsoft Admin Center GUI and/or existing PowerShell scripts to customize clients’ Office 365 portal.• Train new staffs on IT policies and procedures and the use and protection of IT assets.• Support the core networking, system administration and security team to set up, test, and troubleshoot, switches, routers, Aps, servers, networks, wireless controllers, and other peripheral devices. Show less

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  Upwork

  Apr 2023 - now

  M365 Admin Support

  Providing Technical assistance and support for incoming queries and issues related to Microsoft Office 365 administration suite.Providing phone, chat and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.Providing Technical Support on Microsoft Products (O365, Identity, Exchange Online, Dynamics & Azure) globally and also using PowerShell.Managing critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved. Show less