Ravi Ramachandran

Experience

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  Tata Tele Business Services

  Sept 2003 - Jan 2005

  Trainee

  Providing technical support for all day-to-day operations for Operation and maintenance activity. Provisioning of subscribers and solving all subscribers based technical issues in NEC , ERICSSON and Lucent 5ESS switches

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  Nokia

  Mar 2005 - May 2007

  Support Engineer – Onsite Delivery and Upgrade- Service Delivery

  Technology: SS7- MAP / CAP, ISUP, INAP, SIGTRANProducts MSC, HLR, TDM switches, IN (Charging Gateway), Provisioning and Billing Commissioning, integration, validation of MSC switches[HC3.3 SSP, HLR, RCP].Operation and maintenance of MSC/HLR with respect to call routing administration, subscriber administration, Traffic Administration, Software Backup Management—for MSC.Configuration of MSC ( Translation management ) Digit Analysis configuration,System Integration and testing with various telecommunication entities [SGSN, SMSMC, SCP-IN, MSC, HLR, BSC,SRS, CRBT server etc] in the network with the ALCATEL MSC’s and resolution of call flow problems with decent understanding of SS7 signalling protocols [CAP,MAP,INAP, ISUP etc] Providing first and second level support for ALCATEL OCB-283—[TDM switch] switches installed all over India / SAARC Show less

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  Nortel Networks

  Jun 2007 - Dec 2008

  Network Tech Support Engineer- Tac 2 for Wireless Core Soln

  Client: Operators in INDIA and APAC Technology: SS7- MAP / CAP , ISUP, GTP , DNS ( Gn / Gp interfaces)Products: MTX, GSM MSC, DMS100 and USP STP/ SS7 Gateways, SDM –OMCS (Unix server), WNMSResponsibilities:Provide Post-Sales in-service technical support(TAS) for Wireless Circuit and Packet Core Domain products (DMS-MSC,HLR, GGSN) to the onsite support team Technical support service delivery consistent with global process (TL9000 and SLA commitments to customers being supported)Part of the Emergency global recovery team to address and resolve the issues on a 24*7 telephonic remote supportNegotiate with Nortel Technologies/Customer on target dates to deliver corrective/preventative solutions in consultation with team leader/Manager. Attend and contribute to regular departmental progress reviews. Show less

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  Nokia

  Dec 2008 - Jun 2010

  Product support engineer for next generation of converged core database soln in Dev. Centre B'lore

  Global remit - Technical Product manager to handle the global customer install base for TAC3 resolutions and R&D product fixes for Database solutions ( HLR, HSS, SPR, PCRF, AUC, AAA, EIR, TAS )Software release management Develop user stories / product level requirements from system level requirements. Work closely with hardware and firmware architecture teams to ensure new designs meet software requirements. Release management of software fixes, change requestsin software updates. . Regression tests for software releases to global market Translate the 3GPP/3GPP2 standards into product specific requirements. Shell Scripting Show less

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  Tata Communications

  May 2010 - May 2017

  Solutions Engineering Lead for Service provider (Presales Soln Arch)

  Founding Member - Started as the first pre sales engineer for service providers in the region supporting Sales/BD for Telcos, Hyperscalers, Global carriers for the backbone, Roaming solutions Service provider product developmentCSP – Private Connect Integration (Layer2/Layer3) with NSP (O365/SFB/AWS) instances in INDIA. SDWAN services launch with Cisco and Versa and scale the global carrier needs into INDIAGlobal carrier enablement into INDIA : L2 and L3 NNIs for access requirements into INDIA Backbone needs of hyperscalers customized to their needs of resiliency, latency, uptimeManaged Contact Centres and Campaign managersConcept to service launchCPE strategy for various line of business ( Device enablement, OSS onboarding, ZTP provisioning FCAPS lifecycle ) catering to various last miles – Ethernet / Radio / GPON / co-ax / LTE last milesMVNO / IOT enablement : Multi-Sim/APN Solutions, : eSIM and Remote SIM Provisioning- OTA ( Smart meter, Automotive segments )Revenue Responsibility - Monetizing the MNP platform for messaging services into INDIA developing a GTM as carrier neutral MNP services provider for A2P messaging which was launched as regulatory needs. Landmark Deal - Architected multi-million-dollar partnership with a top-3 APAC/ MECCA mobile operator and leading MVNO ecosystem architecture. Show less

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  Jio

  Jun 2017 - Nov 2021

  Lead Solutions Design & Delivery

  Services launch(concept to scale) -Solution Design, Integration and delivery for new offerings across Enterprise segments covering traditional WAN services , Managed LAN , IP telephony , Enterprise / Guest Wifi, Managed Security, IOT, Wireless VPNapplications with CDN & Custom CPE devices for segments across Large Enterprises to SMB / SME.Enable national scale with automation - Successfully implemented automation for services from Order to Billing / Usage lifecycle enablement across domains Cloud Services launch for large enterprises - Jio Azure Service readiness leading the POC deployment for friendly inhouse enterprises for scale based design and delivery for AZURE – JIO in Infrastructure and Databases services. Partnerships buildup : Partnerships for SMB / SLG enterprise segments with unique proposition catering to Digital Savy, Emerging customersAccelerators for cloud : Developed and launched the “Power of Teams” Adoption program for Enterprise Customers, resulting in 60% increase in Teams usage and 17% increase in Customer Satisfaction (CSAT) scores in a quarterHighly-Rated - Rating - A* (Top 5% highest rating in 17,18,20)Specialization and Certifications : AZ900 / MS900applications Enable national scale with automation - Successfully implemented automation for services from Order to Billing / Usage lifecycle enablement across domains Cloud Services launch for large enterprises - Jio Azure Service readiness leading the POC deployment for friendly inhouse enterprises for scale based design and delivery for AZURE – JIO in Infrastructure and Databases services. Partnerships buildup : Partnerships for SMB / SLG enterprise segments with unique proposition catering to Digital Savy, Emerging customersHighly-Rated - Rating - A* (Top 5% highest rating in 17,18,20)Specialization and Certifications : AZ900 / MS900 Client Base : India centric enterprise/ ISP / OTT accounts Strategic, BFSI Large, Govt. and SMB Show less

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  Google

  Nov 2021 - now

  Partner Engineering- Strategic Partners -Google Cloud Platform

  Trusted advisor for the partners -.Solution Development : Collaborated cross-functionally with Engg, Sales and Marketing teams of RSI Partners to launch 10+ GCP product accelerators and 5+ GENAI industry specific assetsDesigned , reviewed and achieved Business and Tech plans in GSI partners targeted at Enterprise customers, growing revenue with industry landscape alignment with the Partner Business Plans (PBPs) with executive reviews Differentiated partner value prop : Regular GAP analysis with partner(business and tech.) to align to GCPs larger goals. Driving Capacity, capability and competency matrix across partner organizations and driving partner lead demand gen through education and thought leadership Partner profitability : Lead regular partner enablement programs to increase partner workforce skilling and delivery capabilities to help partners realize customer value from GCP technology adoption, to help partner monetize with Google Cloud Elevate partner capability and capacity -Telco and Networking - Leading the strategic conversations with Airtel/JIO with first of its kind ideas from concept to POC to launch. PSU sector collaboration with Telcos as partner. Ecosystem Architect - While establishing the partner processes, pipeline tools, partner programs and management dashboards enhancing the partner plays in areas of customer needs (Networking, CDN, GENAI capabilities, Security - Google & Mandiant) Googleserve : Rewarded with 1G Mumbai site citizen award for leading this initiative-Dec 23Specialization and Certifications : L300 GENAI- Vertex AI specialized,L300- Inframod specialized, L300 GDCH specialized, PCA, CDL certified Show less