Fadi Helweh

Experience

• 

  Ipsos

  Jan 2006 - Apr 2006

  Market research

  Conducting surveys and collecting data from the market; Helping in creating and running surveys

• 

  Royal Falcon Airlines

  Mar 2010 - May 2010

  Traffic Officer

  -Ensured passenger compliance with travel documentation requirements at the check-in counter, processed luggage, and issued boarding passes.-Managed the boarding process, assisting passengers to their designated seats while ensuring a smoothtransition to the aircraft.

• 

  Jordan Kuwait Bank

  Sept 2010 - Sept 2014

  Sales Team leader - Auto Loans

  Achievements:-Led the implementation of a performance tracking system that improved team productivity by 15% within the first quarter.-Achieved a 20% increase in customer satisfaction ratings through improved communication and support during the loan application process.-Boosted the sales conversion rate by 10% through the introduction of targeted sales training sessions and workshops for the team.Responsibilities:-Managed daily operations of the Auto Loans department, ensuring team goals were met.-Led and guided the sales team to align with management’s objectives.-Supervised and supported sales representatives to achieve targets.-Reported to Sales and Marketing Director on team performance and achievements.-Secured new business by establishing partnerships with auto dealerships and organizations.-Negotiated agreements with dealerships and corporate partners to enhance offerings.-Executed automobile agency campaigns, coordinating lead generation and customer engagement.-Generated leads for individual and corporate clients seeking auto loans or credit cards.-Held one-on-one meetings with customers to explain loan and credit card options.-Prepared and submitted loan documentation to relevant departments for approval. Show less

• 

  Modern Media Play 99.6

  Sept 2014 - Jun 2015

  Senior Account Manager

  Achievements:-Developed a strategic client retention plan, reducing churn by 10%.-Facilitated cross-departmental workshops to improve team collaboration, enhancing internal processes and communication.-Implemented a CRM system that improved account tracking and reporting efficiency by 15%.-Successfully onboarded several new clients, contributing to overall revenue growth.-Increased wallet share with existing clients, resulting in higher account profitability.-Strengthened the company's market presence by effectively participating in industry events and PRactivities.-Collaborated effectively with sister companies, helping achieve group targets and enhance cross-company synergies.Responsibilities:-Identified and pursued new business leads to drive growth.-Managed client accounts, ensuring satisfaction and retention.-Maximized revenue by onboarding new clients and increasing wallet share.-Targeted key market segments to enhance market reach.-Represented the company at PR events and industry activities.-Collaborated with sister companies to achieve group objectives.-Negotiated and finalized client contracts.-Conducted regular client reviews for upselling and cross-selling opportunities.-Trained and supported junior account managers.-Developed personalized marketing strategies for key clients.-Analyzed market trends and client feedback for strategy adaptation. Show less

• 

  Ayla Oasis

  Jun 2015 - now

  Achievements:-Increased annual sales revenue through the introduction of flexible payment plans tailored to customerneeds.-Reduced the sales cycle duration by implementing streamlined lead management processes and automating follow-up schedules using CRM tools.-Conducted a sales training program that improved deal closure rates and enhanced team efficiency.-Maintained a high client satisfaction rate by fostering strong relationships and providing superior postsales support.-Exceeded sales targets consistently for 3 years, achieving an average of 15% above projected goals.Responsibilities:-Achieving sales targets by implementing company strategies and policies.-Conducting market research to identify trends and opportunities, including easy payment plans.-Leading, coaching, and motivating the sales team to meet targets and maintain high standards.-Recruiting, training, and supervising sales team members to ensure effectiveness.-Setting and aligning sales targets and budgets with company goals.-Managing the sales process for new and existing clients from start to finish.-Collaborating with marketing on promotional campaigns aligned with sales goals. Show less Achievements:-Led a strategic sales initiative that resulted in a 25% increase in monthly revenue over a six-month period by optimizing product displays, enhancing staff training, and improving promotional strategies.-Implemented a customer service program that improved customer satisfaction scores by 15% within one year, based on feedback surveys and repeat customer rates.Responsibilities:-Oversee daily retail operations, ensuring optimal product presentation and efficient store management.-Develop and implement sales strategies to achieve revenue and customer engagement targets.-Train and motivate sales staff to enhance performance and customer service standards.-Analyze sales data to identify trends and recommend improvements for product offerings and promotions. Show less

  • Sales Manager

    Apr 2022 - now

  • Assistant Manager - sales and retail

    Apr 2019 - Aug 2022

  • Assistant Sales Manager

    Jan 2018 - Apr 2022

  • Senior Sales Executive

    Jun 2015 - Jan 2018