Adam Ouriel

Experience

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  Royalty Network

  Jul 2014 - Jul 2017

  A&R

  • Supervised NYC talent acquisitions operations for top independent music publisher, enhancing company market share to reach top 10 quarterly ranking of highest earning publishers nationwide in 2015• Contracted high-profile musical artists, producers, and songwriters to company roster, including producer of global #1 hit “W.A.P” by Cardi B and Megan Thee Stallion• Orchestrated cooperative personnel and artist development efforts with global partners in major markets including the United Kingdom, India, Australia, Belgium, the Netherlands, and Luxembourg• Coordinated collaborations and writing sessions for roster of 70+ writers and producers Show less

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  Slow Burner Media Group

  Jul 2016 - now

  Technical Support Specialist / Web Developer

  • Founder of independent media company delivering tailored technical support to 20+ small businesses, addressing specific IT infrastructure needs, troubleshooting software issues, and optimizing web application performance• Perform in-depth QA testing for client web applications, using Postman to diagnose and resolve API integration issues and conducting manual tests to identify front-end bugs and performance bottlenecks• Provide full-stack web development services, building and deploying 15+ responsive websites using HTML, CSS, JavaScript, and React, resulting in a 30% increase in client online engagement and traffic• Manage server configurations, software updates, and security patches for client websites, improving site uptime by 20% Show less

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  Jet Set Events

  Jul 2021 - Jul 2023

  Technical Support Engineer

  • Owned 25-30 daily support tickets through ZenDesk via email, phone, and live chat, supporting 200+ hospitality workers using SaaS platforms TripleSeat and Qwillr, achieving 85% first-attempt resolution rate • Diagnosed, troubleshot, and debugged complex application systems, testing software enhancements and bug fixes while reporting issues to Engineering, QA, and Product Management teams for resolution • Utilized SQL queries and system logs to troubleshoot payment-related issues, serving as subject matter expert for payment processing • Developed and maintained 50+ internal knowledge base articles, reducing resolution times by 25% empowering end-users to independently troubleshoot common issues Show less