Tiffanie Drayton

Experience

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  United States Commission on Civil Rights

  Jan 2001 - May 2001

  Public Affairs Unit Intern

  Researched civil rights related topics for Civil Rights Journal and monthly briefings and hearings; prepared activities for educational outreach program; attended Non-Profit Organizations class - focused on grant writing as well as creating and maintaining a non-profit organization.

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  Joan and Lyle Middleton Center for Children's Rights

  Jun 2004 - May 2005

  Drafted and lobbied for and against bills for the Middleton Clinic in the Iowa Senate and House of Representatives. Researched data and law on topics including concurrent jurisdiction of family and juvenile court, the Indian Child Welfare Act (ICWA) and created a "Survival Guide" bench book for Polk County Juvenile Court. Provided legal services and acted as Guardian Ad Litem for Children In Need of Assistance (ChINA) and Juvenile Delinquents and their families as part of an interdisciplinary team. Worked closely with social workers, Juvenile Court Officers and judges to develop short and long term plans for the clients.

  • Student Lobbyist

    Jan 2005 - May 2005

  • Research Assistant for Director J. Karnale Manuel

    Aug 2004 - May 2005

  • Student Attorney for Drake Legal Clinic

    Jun 2004 - Aug 2004
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  Wells Fargo Consumer Credit Group

  Oct 2005 - May 2007

  Service Processing Specialist I

  Processed mortgage loans; prepared documents for closings; cleared title and flood documents; assisted bankers and customers.

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  Iowa Civil Rights Commission

  May 2007 - Jun 2011

  Civil Rights Specialist

  Investigated complaints of discrimination focusing in the areas of employment and housing. Reviewed and analyzed data collected via party/witness interviews and documents for the purpose of making recommendations to the Administrative Law Judge. Wrote reports summarizing collected facts, stating applicable law, and applying the law to the facts. Involved in mediation and settlement conferences for applicable complaints. Acted as testing coordinator for familial status testing in Waterloo, IA. Involved in preparing and delivering informational presentations for the public. Show less

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  Wells Fargo

  Oct 2011 - Jan 2013

  Financial Crimes Specialist

  Investigated claims of identity and debit/credit card fraud. Reviewed accounts for fraudulent activity and trends, closed accounts and activated new if necessary. Inbound/outbound calling to customers, bankers and Private Client Services in order to verify activity. Involved in mentoring and training new hires as well as providing continual and as-needed mentoring to current employees.

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  Nationwide Agribusiness

  Jan 2013 - Sept 2015

  Investigated and resolved commercial general liability claims. Reviewed and analyzed collected information in order to make liability determinations and appropriately handle the resolution of property damage according to Best Claims Practices. Negotiated and settled active claims. Established timely and appropriate case reserves and makes appropriate contacts with policy holders and claimants while managing the claims to closure. Handled subpoena requests for NWAG Casualty department. Investigated medical workers’ compensation claims to determine compensability and entitled benefits in accordance with applicable state workers’ compensation statutes. Managed medical treatment, established timely and appropriate case reserves, and made timely and appropriate contacts with policy holders and claimants while managing the claims to closure.

  • Commercial Casualty Claims Specialist

    Oct 2013 - Sept 2015

  • Workers' Compensation Claims Specialist

    Jan 2013 - Oct 2013
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  Nationwide

  Sept 2015 - Feb 2018

  Compliance Specialist

  Works with P&C Compliance and Commercial Lines Underwriting Regions in creating and implementing action plans to address issues found during internal assessments for Small and Middle Market underwriting. Works with Office of Customer Advocacy in the investigation, handling and resolution of DOI, Non-DOI, Social Media and Executive complaints. Handles and responds to company subpoenas; works closely with Quality and Training within the Combined Resource Group.

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  MetLife

  Oct 2018 - now

  Responsible for maintaining compliance with all State and Federal legal/regulatory SIU requirements for global health claims. Works in collaboration with other SIU groups and departments to establish and maintain best practices around Fraud, Waste, and Abuse. Responsible for day to day execution and strategic vision of the Governance, Strategy, and Engagement Manager via the identification of global fraud best practices, work flow/process improvements, compliance with all State and Federal legal/regulatory requirements, and establishment and development of product analytics. Collect, analyze, and utilize data to identify opportunities to improve Fraud, Waste, and Abuse capabilities both internally and externally.

  • Associate Manager - Investigations, Fraud Waste and Abuse Center of Excellence

    Oct 2020 - now

  • Governance and Strategy Support Specialist for Fraud, Waste, and Abuse Center of Excellence

    Oct 2018 - Oct 2020