Babak Bashirzadeh

Experience

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  Shimifar Iran

  Apr 2007 - May 2009

  + Get familiar with quality control process and SPC tools such as quality control charts and fishbone+ Documentation records

  • Quality Student

    Jan 2008 - May 2009

  • Quality Control Intern

    Apr 2007 - Dec 2007
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  Kanoon Farhangi Amoozesh Ghalamchi

  Jun 2007 - Mar 2015

  Senior Customer Technical Support Professional

  Led efforts to enhance customer service by analyzing inquiries, resolving issues, and maintaining in-depth product knowledge. Utilized data mining techniques (e.g., association rules and decision trees) on CRM data to extract insights into customer attitudes and assess satisfaction, driving service improvements and ensuring alignment with company updates and offerings.

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  Rahpooyan Danesh Va Andishe

  May 2009 - Jun 2010

  Junior Quality Assistant

  + Perform various tests and inspections on products and services+ Use control charts to monitor and comply products with company standards.+ Document reports and SOPs.+ Collaborate with the help desk team to provide technical support and help customers.

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  Pendar Bookshop

  Jan 2014 - Mar 2015

  Bookstore Owner

  This was a freelance position within the field of selling books and stationery. I hold responsibility for all facets of the role, including customer service, financial management, inventory management, and running other business operations.

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  Iran Carton

  Sept 2014 - Mar 2019

  Collaborated on SOP streamlining and helped department for LEAN implementation projects.+ Collaborate with QMS team to review and update SOPs and documents+ Develop LEAN methodology in the warehouse processes (Kanban, Pull, 5S)+ Conduct internal audits to ensure the safety and compliance in warehouse operations+ Reviewing inventory levels, Reduce the stock level and kanban size by (-14%).+ Optimizing warehouse and logistics process by Value stream mapping+ Onboarding new team members and Training new members Show less

  • Project Coordinator | Business Analysis

    Feb 2018 - Mar 2019

  • Warehouse Engineer | Project Supporter

    Oct 2016 - Feb 2018

  • Warehouse Supervisor

    Sept 2014 - Oct 2016
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  Bronze Industrial Group

  Mar 2019 - Feb 2022

  Supply Chain Engineer | LEAN Professional

  + Optimizing supply chain and intralogistics using LEAN tools (VSM, 5S, Kanban), achieving a (+10%) increase in just-in-time performance and (+4%) efficiency improvement.+ Streamlining SOPs in collaboration with the QMS team to ensure compliance with GxP and ISO standards.+ Reduced operational failures by (-3%) through SPC and data-driven solutions resulted in to be chosen as empolyee of the month.+ Utilizing MS Project to manage work packages and ensure cross-functional teams met all requirements and deadlines. Show less

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  Omidnet

  Feb 2022 - Aug 2023

  Process and Compliance Professional | Associate Project Manager

  + Leading project planning, coordination, and execution, ensuring tasks were delivered on time, within budget, and aligned with organizational goals. + Managing process optimization and equipment validation projects in compliance with ISO 9001:2015 standards.+ contributing to enhanced agility (+3%) and reduced customer claims (-5%) through digital transformation initiations, includeing ERP implementation. + facilitating workshops for over 100 employees to promote standardization and LEAN practices.+ Prepared and maintained validation documentation, risk assessments, and project schedules to ensure compliance and project success Show less

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  OneFone

  Sept 2023 - now

  Customer Technical Support

  + Problem-solving and addressing customer inquiries+ Optimizing inventory management by introducing a kanban system, decreasing order sizes by (-5%). + Driving process improvements in troubleshooting and error-proofing strategies, reducing operational failures by (-2%).+ Delivering high-quality, compliant solutions while adhering to project schedules and budgets.