Alejandro Bejarano Palacios

Experience

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  PRODUBANCO - Grupo Promerica

  Dec 2016 - Jul 2017

  IP Telephony Support Engineer

  Worked as a VoIP telephone engineer at Interactive Intelligence, whereI was responsible for configuring and administering VoIP telephone systems based on the Interactive Intelligence platform.Configured and programmed the virtual telephone central, including configuring users, groups and call rules.Configured integrations with CRM systems and call management systems.Configured integrations with traditional telephony systems (PBX)Performed updates and maintenance on the Interactive Intelligence VoIP telephone system.Worked as a multimedia Cisco and Yealink video conferencing specialist, where I was responsible for configuring, implementing, and supporting these systems Show less

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  Hospital Vozandes Quito

  Sept 2017 - Feb 2018

  Support and Infrastructure Engineer

  Performed preventive and corrective maintenance of hardware, including repair and replacement of components.Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.Worked with medical staff to accomplish technical aspects of projects.Configured and programmed Active Directory, including configuring network connections, users, and security rules.Configured security policies, including configuring password policies, access policies and compliance policies.Performed updates and maintenance on the Active Directory system.Installed, configured, tested and maintained operating systems, application software and system management tools.Configured and maintained network equipment and structured cabling Show less

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  FLACSO Ecuador

  May 2019 - Jul 2021

  Information Technology Network Engineer

  Provided network support to internal and external users, resolving issues related to connectivity, performance, and security.Worked on an enterprise network reengineering project, where my primary responsibility was planning, implementing and supporting the company's new network infrastructure.Conducted a thorough analysis of the existing network and defined the needs and requirements for the new network infrastructure.Designed and planned the new network architecture, including the selection of devices and technologies to be used.Provided network support services for Cisco devices such as hubs, bridges, routers and access points, ensuring proper functionality.Managed, tracked and coordinated problem resolution and escalation processes.Backed up network equipment configurations.Monitored network capacity and performance to diagnose and resolve complex network problems.Administered and configured FortiClient VPN servers and devices, ensuring secure and reliable connectivity for remote users.Monitored and resolved VPN connectivity issues, including configuration problems and performance issues.Administered and configured NEC VoIP telephone systems, ensuring efficient communication for internal and external users.Implemented and maintained security policies on NEC VoIP telephone systems, including user authentication and data encryption. Show less