Nicklaus Tee

Experience

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  JAC Singapore

  Nov 2008 - Apr 2009

  Business Development Executive
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  Telstra

  Jul 2009 - May 2010

  Inbound/Outbound Sales Consultant

  • Calling existing customers and building rapport • Up selling products and services (Bigpond, Mobile, Foxtel and Homeline)• Self driven and a tireless in responding to customer’s requests, inquiries and concerns (billing, faults, appointment setting etc.)• Demonstrated flexibility in working overtime• Highly monitored environment with great work ethics and punctuality• Involved in Telstra training and development program• Achieving Sales target and Score Card(punctuality and adherence) Show less

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  Vodafone Australia

  May 2010 - Aug 2010

  Sales Consultant
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  TeleChoice

  Aug 2010 - Nov 2012

  Store Manager

  • Managed 2-3 sales representative• Interview and training new and existing staff• Stock Ordering and end of day reconciliation • Conflict Management and Technical Support (Software updates etc.)• Strong rapport building with customers of any age.• Strong focus on customer service implemented to the store to increase sales and customer satisfaction after purchase. (to compete with main companies like Optus or Virgin)• Highly motivated with achieving store target and also personal target (been top performer 8 times out of 12 months)• Demonstrated flexibility in working overtime, weekends and never took a sick leave till date Show less

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  ANZ

  Dec 2012 - Mar 2014

  Personal Banker

  • Sales, Customer Service and Conflict Resolution• In charge of business development in branch(Small Business Banking)• Highest branch ranked No.6 in Australia for Small Business Accounts • Client visitation for rapport building once or twice a week.• Assist fellow colleagues and sharing my strategy in Business development to improve customer experience with ANZ• Main Portfolio- Papparich (whole of Australia)• Consistent High Sales achiever with minimum 7 events a day• Lending skills (Credit Card, Personal Loans, Car Loan referral to Esanda, Home Loan)• Flexibility in working different branches in CBD area• Strict compliance process on a day to day basis• After hours by attending events to promote ANZ Show less

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  Commonwealth Bank

  Jun 2014 - Jul 2017

  Personal Lending Manager

  -2016 Best Customer Experience Survey for Personal Lender Award Melbourne CBD-2016 Best Customer Experience Survey for Branch Award Melbourne CBD-2015 Tier 2 branch Ultimate success winners Australia- Home loan interview and application-Portfolio management. Retention, referral and new business- Cross Selling (general bank products, personal loan, insurance, Financial planning/Business/Premier banking referrals)- Maintaining 100% customer service experience- Business development (self generated sales lead)- Client retention- Staff coaching and development- Flexible working hours-Client visitation outside working hours Show less

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  Westpac

  Aug 2017 - Oct 2017

  Relationship Manager

  -Building positive relationships with customers-Understanding customer needs and developing plans to address them-Generating new leads and also retaining existing clients in the long term-Ability to assist clients with Home/Commercial lending, Transactional Banking, Investment, General insurance.-Referral to Senior Financial Adviser, Investment specialist for shares and SMSF, Business insurance specialist etc.-Flexible working hours-Client visitation outside working hours

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  Australian Securities Limited

  Jan 2018 - Jun 2020

  Finance Manager/ Business Development Manager
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  OCTO Finance

  Jul 2020 - now

  Director

  The Normal One