Michelle Hyde

Experience

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  Waterford Parks and Recreation

  Oct 2005 - Aug 2015

  Responsible for making sure all games/fields are set up with appropriate equipment for the teams and umpires Made sure that the park is clean and presentablePicked up and cleaned all fields after gamesClosed down/locked the park each nightReported to supervisor with any concerns or issuesCommunicationConflict resolution My duties included: teach7-8 year old girls and boys how to dribble, pass, shoot, play defense and other skills needed in basketball. I also, assisted my supervisor with various tasks including flyer distribution, picture distribution, and conflict mediation.

  • Site Supervisor for Youth Softball/Baseball

    Jun 2012 - Aug 2015

  • Assistant Supervisor/Basketball Referee - 3rd Grade Basketball Clinic

    Oct 2005 - Nov 2012
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  Kroger

  May 2013 - Feb 2014

  Cashier and Drug/General Merchandise

  My duties included: front end cashiering on registers and U-Scan as well as stocking products in the Drug/General Merchandise area as well as assisting front end with relief cashiering; as well as conflict resolution and communication.

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  Palace of Auburn Hills

  Jan 2014 - May 2015

  Guest Services

  Maintained a professional appearance throughout the duration of the eventElevated guest experiences by going above and beyondWarm welcome and fond farewells to all guests upon arrival and departure.Monitored section entrances, exits, and suites: checking tickets upon entry, escorting guests to their seats, and communicating PS&E policies to guestsMaintained clear exits in aisles to promote a safe environmentAnswered a variety of questions regarding the venue in a polite and respectful mannerAbility to read tickets and direct guests to their seats when askedUnderstand the layout of the venue to communicate to guestsExcellent verbal communication & strong communication skillsAbility to walk stairs and aisles in order to escort guests to their seats Show less

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  DICK'S Sporting Goods

  Sept 2014 - May 2015

  Footwear Associate

  Assisted customers with footwear questions which covered different sports, different running styles, and different types of supportCreated a world-class customer experience by providing passionate customer service and selling through customer engagementUpheld DICK'S Sporting Goods standards for merchandise presentation of the best apparel and equipment brands in sporting goodsPromoted company programs including warranty sales, Sportsman’s Advantage Card (loyalty program), private-label credit cards, and other seasonal promotionsStocked footwear itemsAnswered phones and specific footwear department questions Show less

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  Comerica Bank

  May 2015 - Jul 2017

  Console Operator

  Responsible for monitoring and responding to alarms according to procedures.Work with a variety of vendors as required with troubleshooting communication failures and system problems.Demonstrate a complete working knowledge of all Monitoring Center alarms, Access control, and CCTV systems.Assist vendors in the field to resolve alarm issues.Technology Based ProgrammingProgramming for Comerica Bank Corporate Security of alarm and video systems technologySpecialized training in troubleshooting of Comerica Bank alarm and monitoring software related to corporate level technology systems ensuring proper function of critical systems.Technology Training ExperienceTraining vendors on installation and application of security systems software technologyTraining Comerica Bank employees with information on new equipment and technology systems such as hold-up alarms, video monitoring software/hardware, monetary GPS tracking systems, and bill trap systemsNew employee training involving the outline of corporate policies and procedures. Preparation of new employees for training test. Show less

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  Starting Line Health & Fitness

  Aug 2016 - Feb 2017

  Intern

  Learning experience through hands-on training with clients of different ages, fitness levels, and fitness knowledge in the Rochester Hills area. Gaining experience with exercise design, exercise form correction, specialized fitness tests, Olympic lifts, agility training, and physical fitness assessments, as well as learning the responsibilities of personal trainers with athletes and general population. Equipment experience includes, but not limited to:o Cardio equipment: bikes, rowers, treadmill o Free weight and lifting area: dumbells, kettlebells, barbellso TRX Suspension trainers and TRX Rip trainerso Medicine balls, physioballs, resistance bands, sliders, battle ropes, tires, and a variety of other tools to constantly vary and change workoutso Foam rollers and myofacial release aids Show less

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  Fit Camp 35

  Aug 2017 - Jan 2022

  Results Coach

  Fit Camp 35 is a full body HIIT workout with warm-up, workout, and cool-down all in 35 minutes! Great for people on a time crunch and looking for a great way to burn calories fast

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  Jackson

  Aug 2018 - Aug 2021

  Strategic Support Analyst

  Strategic Support Analyst who supports the Command Center with all part time scheduling, intraday schedule changes and email correspondences as well as 2 departments of Full Time scheduling and intraday schedule changes. I was a Skill Leader on our team and was in charge of helping my peers as well as training new team members.

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  Michigan State University

  Aug 2021 - now

  • Executive Assistant

    Jan 2022 - now

  • Office Coordinator

    Aug 2021 - Jan 2022