Doris Sazdova

Experience

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  Open Civic University for Lifelong Learning- ,,Vancho Prkje’’, Shtip (North Macedonia)

  Sept 2016 - May 2017

  Foreign Associate

  ▪ Engaging international youth in workshops and seminars in Hospitality and Tourism at home andabroad,▪ Working, communication and cooperation with youth from Balkans,▪ Providing translations from English to Macedonian and vice-versa,▪ Responsible for written and oral translation of documents and events.

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  Sun Valley Company

  Jun 2017 - Sept 2017

  Event Coordinator (June-September, 2017, 2018, 2019)

  • Planning, scheduling, organization and implementation of events/seminars/conferences;• Communication with clients from offers, through implementation to billing;• Supplier relationship management and negotiation of the most advantageous conditions;• Customers support by providing care, services, necessary information;• Liaising with customers, suppliers, stakeholders, VIP authorities and sales representatives;• Ensuring quality standards, cost optimization, meeting deadlines, event administrations, staff supervision and reports submissions;• Providing smooth operations and comprehensive care in all aspects of services. Show less

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  Hotel Feni Kavadarci

  Dec 2017 - Sept 2019

  Marketing Manager

  • Preparation and development of marketing plan, new marketing channels;• Development of marketing campaigns and business relationships through social media;• Implementation of appropriate business strategies and standards;• Conducting qualitative and quantitative data research and analysis on the market;• Performing marketing cost and data analysis for overall improvement.• Support achievements of finance and business goals.

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  Causal Capital

  Nov 2019 - Jan 2023

  • Lead and execute Business Development Programs, delivering customized solutions to meet clients' needs.• Provide leadership and training to team members, setting clear business strategies and goals.• Identify and pursue new sales leads and customers to improve budgetary outcomes.• Perform financial analysis, reporting, and forecasting to ensure cost control and financial health.• Evaluate performance appraisal reviews (PAR) for all team members, fostering growth and development.• Expand the range of solutions and services offered, optimize customer support, and drive profitability.• Utilize Campaign-Salesforce software for efficient management of common business activities.• Conduct technical interviews with new team candidates during the selection process.• Plan, organize, and execute events, seminars, and conferences to promote the organization and its offerings. Show less • Customer support (providing solutions) for further professional development;• Acquisition and research of new potential clients, and identifying market opportunities through phone calls, emails, meetings, social media channels;• Generating new sales leads, offering product/services, negotiating client pricing, and forecasting sales revenue;• Proceed a sale cycle, maintaining of existing clients, care of clients’ portfolio, research of new potential collaborations;• Development of strategies, annual work plans, and budgets;• Using Campaigns-Salesforce software in daily business activities; • Assurance that KPi and SLA targets are accomplished in accordance with the set goals;• Planning, organization and implementation of events/seminars/conferences. Show less • Acquisition and research of new potential clients, and identifying market opportunities through phone calls, emails, meetings, social media channels;• Generating new sales leads, offering product/services, negotiating client pricing, and forecasting sales revenue;• Searching for new business opportunities for budget improvements;• Planning, organization and implementation of events/seminars/conferences;• Proceed a sale cycle, maintaining of existing clients, care of clients’ portfolio, research of new potential collaborations;• Development of strategies, annual work plans, and budgets;• Using Campaigns-Salesforce software in daily business activities; • Assurance that KPi and SLA targets are accomplished in accordance with the set goals. Show less

  • Team leader-Professional Development Advisor

    Sept 2021 - Jan 2023

  • Senior Professional Development Advisor (Sales)

    Jul 2021 - Sept 2021

  • Professional Development Advisor (Sales)

    Nov 2019 - Jul 2021
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  SAP

  Jan 2023 - now

  Finance Operations Associate for Emarsys

  Review and interpret software contracts terms and conditions, verifying their validity and accuracy in accordance with internal policies and SOX compliance.• Serve as the main point of contact for the existing Emarsys Finance team, acting as a Subject Matter Expert for a wide range of operational queries and playing a vital role in business partnering.• Ensure timely and accurate processing of customer sales orders into SAP systems.• Enter contract entitlement information correctly into SAP systems, enabling customers to receive the correct software, access, and license keys.• Generate invoices and/or credit notes upon order completion.• Archive and maintain all contractual documentation, ensuring proper organization and accessibility.• Provide support to the Accounts Receivable and Sales teams regarding invoice discrepancies, customer records, billing research, and general inquiries.• Deliver post-sales support, assisting customers with any issues or concerns they may have.• Respond to both internal and external queries within established Service Level Agreements.• Drive efficiency and process improvements by identifying areas for optimization and implementing necessary changes.• Support projects by contributing to various tasks, including reporting and monitoring activities. Show less