Rami Mansour

Experience

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  EL MANSOURA UNIVERSITY EMERGENCY HOSPITAL

  Jan 2005 - Oct 2006

  Information Technology Support Engineer
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  KCC Engineering & Contracting Co. K.S.C.C.

  Oct 2006 - Jun 2015

  Running regular checks on network and data securityIdentifying and acting on opportunities to improve and update software and systemsDeveloping and implementing IT policy and best practice guides for the organisationDesigning training programs and workshops for staffConducting regular system auditsRunning and sharing regular operation system reports with senior staffOverseeing and determining timeframes for major IT projects including system updates, upgrades,migrations and outagesManaging and reporting on allocation of IT budgetProviding direction for IT team membersIdentifying opportunities for team training and skills advancementTender Estimation and evaluation, Esquires, consults and coordinates with client & consultant representatives for specification/ technical and BOQ clarifications required for tenders and proposals and attends pre-tender meetings (if necessary). Show less responsible for managing the provision of the KCCEC infrastructure services platform, encompassing Data Centres, Servers, Infrastructure Applications, Database Management, Storage, Desktop, Telecommunications (WAN, LAN, Telephony), Backup and Disaster Recovery. Services are delivered utilising internal resources, external partners and through outsourcing agreements. This necessitates high levels of commercial management, service level management and leadership, whilst ensuring that the architectural and technical custodianship of the infrastructure systems stays with ReturnToWorkSA. Show less Research and identify solutions to software and hardware issuesDiagnose and troubleshoot technical issues, including account setup and network configurationAsk employees targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution, within agreed time limitsTalk employees through a series of actions, either via phone, email or chat, until they’ve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)Provide prompt and accurate feedback to customersRefer to internal database or external resources to provide accurate tech solutionsEnsure all issues are properly loggedPrioritize and manage several open issues at one timeFollow up with employees to ensure their IT systems are fully functional after troubleshootingPrepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals Show less

  • Information Technology Manager

    Jan 2010 - Jun 2015

  • Information Technology Infrastructure Team Lead

    Feb 2008 - Jan 2010

  • Information Technology Support Engineer

    Oct 2006 - Feb 2008
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  Automak Automotive Co. K.S.C.C

  Jun 2015 - now

  Information Technology Infrastructure and Security Manager

  Manage information technology and computer systems Plan, organize, control and evaluate IT and electronic data operationsManage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performanceDesign, develop, implement and coordinate systems, policies and procedures .Ensure security of data, network access and backup systems.Act in alignment with user needs and system functionality to contribute to organizational policyIdentify problematic areas and implement strategic solutions in time .Audit systems and assess their outcomesPreserve assets, information security and control structures.Handle annual budget and ensure cost effectiveness.Lead projects where new software, hardware, or technical systems are implemented. designing and applying appropriate project management standards and managing the production of the required deliverables manage a team of implementation specialists and ensure all of the company needs are met throughout the implementation process.Apply a structured change management methodology and lead adoption workshopsComplete adoption readiness assessments and surveysIdentify and engage all groups impacted by the changeDetermine adoption metrics that can be used to measure success and deliver workshops to meet those metrics Show less