Alex Stoneman

Experience

• 

  Forfusion Ltd

  Nov 2013 - now

  Responsibilities: • Managing and delivering IT projects from initiation to delivery • Working to deadlines, prioritising a complex range of tasks to ensure delivery is on time• Delivering a caseload of allocated projects, engaging with stakeholders, working with technical teams and functional delivery managers to ensure projects deliver on time, cost and quality• Driving the delivery of projects, in accordance with governance framework, managing risks/issues logs, third party suppliers, resourced project plans, change control and the effective transition to service• Challenging any anticipated delays and concerns on projects, addressing and escalating appropriately Show less Responsibilities:• Deployed a number of UC/VoIP projects from design to implementation including effectively managing mine and others time in order to meet tight deadlines under pressure.• Deployed multiple virtual servers using VMware with the necessary specifications being allocated (vCPU, vRAM, vDisk, vNIC). These included Windows servers and Linux. • Troubleshooting via logs and packet captures in order to identify the root cause of an issue with fast resolution times. • Where viable I helped with 2nd and 3rd line support in regards to UC/VoIP environments. While still being involved with the routing and switching aspects of day to day business. Show less I achieved the CCNA Collaboration certification, giving me a focus on Unified Collaboration solutions and services; from design to implementation. Responsibilities: • Implementation UC engineer (Cisco UC products: Call Manager, Unity Connection, Attendant Console, Contact Centre Express while also configuring 3rd Party applications for Call Recording and Call Statistics)• Deployed UC solutions would become my responsibility as part of a 1st and 2nd line role • Provided user training to customers post-implementation, including the use of new software/hardware• Maintained Routing and Switching support for a 24x7 support customer Show less

  • Technical Project Manager

    Jun 2019 - now

  • Network Engineer

    Apr 2017 - Jun 2019

  • Network Engineer

    Nov 2015 - Apr 2017

  • Junior Network Engineer

    Nov 2013 - Nov 2015