Ben Ward

Experience

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  Lexmark International, Inc.

  Jun 2005 - Feb 2006

  Order Entry Account Manager (Adecco Staffing)

  • Managed several corporate accounts and their printer and ink cartridge inventories.• Oversaw and resolved supply chain incidents related to printer and inkjet orders.• Utilized Crystal Reports and JDE software for keeping track of printer/inkjet inventory.

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  Self-employed

  Feb 2006 - Jan 2008

  Technical Operations Operator

  • Recognition for Outstanding Service, December 2006.• Operated video recording, duplication, conversion and editing equipment. for the purpose of obtaining crucial video feeds of international geopolitical events.• Responsible for troubleshooting and overseeing satellite feeds, receivers, servers, and FIN line networks.• Provided video surveillance of major foreign media outlets, terrorist blogs, and communication all around the world to intelligence analysts, academia, and military personnel. Show less

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  National Rural Telecommunications Cooperative (NRTC)

  Feb 2008 - Oct 2008

  Internet Services Coordinator

  • Responsible for establishing, maintaining and promoting relationships with member Internet Service Providers.• Identified, researched and resolved technical issues affecting client operations.• Troubleshooting and resolving hosting and broadband satellite Internet service technology in local and outsource environments.• Provisioned internet service accounts and managed software license distribution.

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  QinetiQ North America

  Oct 2008 - Feb 2013

  Service Desk Analyst (Department of Homeland Security)

  Service Desk Technician (October 2008 – Feb 2013)QinetiQ -NA, Department of Homeland Security, CBP Technology Service Desk (Herndon, VA)• Detected system, network and application anomalies; resolved and/or escalated matters of significance in order to reduce the impact to global customers and maximize system availability.• Identified and corrected technical issues for DHS border security government mainframe and web-based applications.• Provided solutions and responses to emailed IT incidents and requests from all US border ports, trade users, and other government agencies.• Reported and documented all malicious cyber-attacks and escalated to appropriate teams for prompt resolution. • Responsible for working on Win XP and Win7 Systems, Microsoft Office 2003/2010• Worked in conjunction with developers to isolate known application issues and provide workarounds. Show less

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  Clovis, a division of Eliassen Group (Pentagon)

  Feb 2013 - Aug 2013

  IT Support Specialist- Pentagon (Joint Chiefs of Staff)

  • Detected, identified, and resolved system, network, communication, and application anomalies for Pentagon Joint Chiefs of Staff classified and non-classified applications.• Installation of workstations, wiring and cable management, port activations, and other hardware.• Troubleshoots, resolves, integrates, tests, and maintains operating systems environments such as, but not limited to: Windows 2000, MS Office, MS Exchange, UNIX, etc.• Provisioned user accounts in Active Directory.• Ensured all cyber-attacks, spillages, and other threats to Pentagon informational security were promptly documented, escalated, and resolved.• Responsible for working on Win XP and Win7 Systems, Microsoft Office 2003/2010 Show less

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  Software Information Systems, INC

  Nov 2013 - Jun 2014

  Field Technician/ IT Specialist

  • Troubleshoot and resolve network, server, and connectivity issues in office and data center environments via remote connection or onsite assistance. • Provision user accounts in Active Directory and connect workstations to the domain.• Administer and maintain end user accounts, permissions, and access rights.• Install workstations, switches, servers, and other hardware.• Install and monitor security patches and updates, firewalls,anti-virus protection, and system backups. Show less

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  U.S. Department of Energy (Nuclear) ATL International, Inc

  Jun 2014 - Apr 2022

  System Administrator
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  MIT Lincoln Laboratory

  Apr 2022 - now

  M365 Application Support Tier 2.5 Engineer