Katarzyna Lassota

Experience

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  Mamaison Hotels & Residences

  Jul 2009 - Aug 2009

  Internship: Sales and Marketing Department and Reception

  Internship during studies:Mamaison Le Regina***** Hotel Sales and Marketing Department:- assisting in sales and marketing strategies introducing;- analysing sales reports;- assisting in searching new clients/ trades/ sales fields, participating business meetings;- improving promotional materials (brochures, ads, flyers);Reception:- undertaking reception front desk duties, including attending to the needs of guests, proceeding check in/out;- taking reservations (e.g. online, phone), ensuring that all reservations/ cancellations are processed efficiently;- assisting in dealing with customer complaints, providing solutions as quickly as possible;- undertaking general office duties (phones, correspondence, emails), preparing bills and resolving any issues;- controlling room prices and special offers to provide accurate information to guests;- liaising with other departments of the hotel; Show less

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  “Eurosystem” Publishing Company

  Oct 2012 - Dec 2012

  Event Sales Coordinator

  Role:- organizing “First Travel Agencies Forum in Warsaw”- all-Poland range;- selling tickets, acquiring participants, preparing promotional/ conference materials;- setting-up and coordinating reception, information and displays during forum;

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  The Warsaw Hostel

  Jan 2013 - Mar 2013

  Receptionist and Front Office Supervisor

  Role:- front desk guest service, ensuring customer care at all times, answering inquiries and accepts bookings, etc.;- supervising hotel day work (coordinating housekeeping service, hostel breakfast buffet;- using suggestive selling techniques to sell room nights, increase occupancy and revenue;- training, directing work and duties, resolving issues/problems and coaching the front desk team members; - resolving customer issues and complaints to maintain a high level of customer satisfaction and quality service; Show less

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  H15 Boutique

  Mar 2013 - Oct 2017

  Sales & Event Manager in H15 Boutique Hotel***** and Signature Restaurant.Types of organised events: conferences, workshops, press conferences, fashion shows, group/ business/ private dinners/ lunches/ breakfasts etc., cocktails, exhibitions, parties and weddings, product launch events.Role: - delivering over 100% of budget sales goals and targets, year-to-year increase of the event department income; - negotiating prices with clients, event agencies, corporate clients;- building customer relationship with individual, corporate clients and event agencies; - building sales strategy and researching new clients;- researching opportunities for new clients and events to increase sales;- events, conferences and sales department managing;- managing a team of staff, giving full briefings;- coordinating marketing and promotion of event possibilities of the hotel;- liaising with clients to find out their exact event requirements;- managing of all pre-event planning and cooperation with event agencies, regular and corporate clients; - producing detailed proposals for events (timelines, venues, suppliers, legal obligations, staffing and budgets);- managing and coordinating restaurant, reception and kitchen staff of the hotel and restaurant;- managing all event logistics (suppliers, organizing facilities for the venue, catering, Guest’s accommodation);- handling client queries and troubleshoots on the day of the event to ensure all runs smoothly and to budget;- making sure that insurance, legal, health and safety obligations are followed; Show less Role:- events, conferences coordination and organisation;- cooperation with event agencies, regular and corporate clients;- producing detailed proposals and coordinating all pre-event planning;- negotiating prices with clients, event agencies, corporate clients;- negotiating and preparing contracts and agreements;- building customer relationship with individual, corporate clients and event agencies; - coordinating on the day of the event;- coordinating all event logistics (suppliers, organizing facilities for the venue, catering, event materials); Show less

  • Sales and Event Manager

    Dec 2015 - Oct 2017

  • Event Coordinator

    Mar 2013 - Dec 2015
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  The Stafford London

  Nov 2017 - Nov 2018

  Assistant Meetings & Events Manager

  - Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.)- Answering enquiries, offers preparation, negotiations, - Ensuring the perfect organisation of an event from the signature of the contract until the final invoice (discussing details concerning catering, set up, agenda, special requests)- Coordination of restaurant bookings in OpenTable- Ensuring the ideal and most effective utilisation of the meeting and conference rooms- Carrying out site inspections with potential MICE, Corporate, Leisure clients- Searching for up sell possibilities to meet and surpass budget goals- Increasing of the average check / revenue for restaurant and all function rooms- Liaising and working closely with Private Dining, Restaurant, Food and Beverage, Sales, PR and Revenue for increased exposure and promotion- Events coordination in the Opera S&C System Show less

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  Soneva

  Nov 2018 - Nov 2019

  Executive Assistant, Soneva Villa Ownership
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  Raffles Europejski Warsaw

  Feb 2020 - Sept 2021

  Sales Manager
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  DRAGMA

  Sept 2021 - now

  Co-Founder

  Szczypta – czy też, jak pisano w staropolskich przepisach, dragma – to klucz do udanego wermutu. Dragma cynamonu, imbiru, tatarskiego ziela, indyjskiej nardy czy kopytnika - dodając je ukradkiem do wina wraz z kroplą gorzałki, nasi przekorni przodkowie doby renesansu robili wermuty kilkaset lat przed tym, zanim zajęli się tym Włosi.Dziś – w duchu tej samej przewrotności – stworzyliśmy DRAGMĘ, pierwszy polski rzemieślniczy wermut naszych czasów. Niech przekora znów szerokim strumieniem popłynie w naszych żyłach! ---A pinch – or, as it was written in old Polish recipes, dragma – is the key to successful vermouth. With dragma of cinnamon, tartar herb, Indian narda and European wild ginger – stealthily added to wine with a drop of gorzałka vodka – our defiant Renaissance ancestors were making vermouth several hundred years before the Italians did.Today, in the spirit of our defiant ancestors, we have created DRAGMA, the first Polish artisanal vermouth of our time. Let defiance flow in our veins again! Show less