Alex Flores

Experience

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  Mel Cotton's Sporting Goods

  May 1997 - Jan 2001

  Customer Service Manager

  Supervise employee schedules, breaks and time off• Train new employees• Cashier, sales, returns, exchanges, gift certificates, store credits, layaways, and phone orders• Issue fishing licenses, hunting licenses and appropriate stamps• Inventory, stock and sell merchandise

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  Flores Air Conditioning

  Jul 1998 - Oct 2007

  Project Manager/HVAC Installer

  Manage employee project progress as well as inventory• Install heating, ventilation, air conditioning, etc.• Use mechanical tools to install, build and repair HVAC systems• Calculate and design sheet metal to custom fit whatever is needed

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  RAFT Resource Area For Teaching

  Jan 2004 - Oct 2007

  Technology Sales Manager

  Design BIDS and quotes for phone sales, e-mail sales and walk-in sales• Complete and maintain the appropriate paperwork for purchase orders• Enter DATA and maintain Paradox database• Complete reports, inspections and maintain records• Handle customer returns, exchanges, complaints and service• Accept deliveries with forklift or pallet jack and maintain inventory• Provide initial support for technology (hardware, software, maintenance, etc.)• Cashier, balance register, assist shoppers, organize sales area, stock shelves, sort & price product• Maintain communication with customers via phone and internet Show less

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  Security Pro USA

  Jan 2008 - Jan 2010

  Office Manager

  Phone sales, phone order processing• Online store updating, editing online store• Packaging, shipping, receiving• Design BIDS and quotes for phone sales, e-mail sales and walk-ins• Provide phone support for technical merchandise• Enter DATA and maintain Paradox database• Maintain communication with customers via phone and internet• Handle customer returns, exchanges, complaints, and service• Complete reports, inspections and maintain records• Complete and maintain the appropriate paperwork for purchase orders Show less

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  Quikstor Self Storage Management Software

  Jan 2010 - Oct 2011

  Tech Supoort/Account Representative

  Phone and e-mail sales, order processing• Design BIDS and quotes for phone and e-mail sales• Maintain a Customer Relationship Management (CRM) database• Provide phone/internet support for software, access control, wireless alarm systems and surveillance equipment• Remotely connect to customers computers to troubleshoot their software/hardware issues• Test equipment for Quality Assurance (QA): using various tools to inspect/test equipment beforeshipment to insure quality

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  SAE Institute, USA

  Oct 2010 - Oct 2015

  Head Lab Instructor and Lead Studio/Facilities Manager

  •Provide support, guidance, and leadership for all Studio Technicians, Instructors and audio engineering students while maintaining a positive work environment• Train Instructors, Studio Technicians and Audio Engineering Students on proper use and maintenance of audio equipment• Oversee all studio and lab policies and procedures• Contribute to lab project and curriculum development• Ensure proper working order of audio equipment and computers in labs, studios and classrooms• Address and arrange resolution of all studio, facility, and IT issues as they arise• Administrate SAE student internet booking system, and management of all studio booking andscheduling for classes, student use, test administration, maintenance, seminars, and special events• Create and manage Studio Technician staff schedules• Manage all studios, hardware, equipment, cabling, and interfacing• Administer, in coordination with National IT Director, all institutional staff computers and software,as well as student and administrative servers, local networks, and internet security system• Manage all facilities during events including SAE Tech Expo, iStandard Beat Camp, IMSTA Fest, andmultiple clinics with elite, industry-recognized clientele• Coordinate move and installation of equipment, including studios and classrooms, to new facilities Show less

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  Crē•8 Music Academy (Presented by Westlake Recording Studios)

  Mar 2016 - Dec 2020

  INSTRUCTOR/STUDIO MANAGER

  • Instructor for Activ•8 Module (Logic, Pro Tools, Microphones and Project Studios & Digital Signal Flow)• Develop lesson plans and instructional materials that align with industry standards• Provide academic and technical support to all• Monitor the condition and functionality of all campus technology and providemaintenance where needed• Manage studio booking system.

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  Icon Collective

  May 2021 - now

  Instructor/Studio Coordinator

  • Provide in-class theory lectures of various aspects of music production and technology• Provide in-studio demonstrations to reinforce theoretical knowledge of music technology• 1-on-1 weekly mentor sessions with students to help nurture their creative growth• Develop lesson plans that align with industry standards• Update curriculum to incorporate new technologies and industry trends• Providing students with academic support and mentoring as needed• Actively seek ways to improve the student experience and quality of education• Provide technical support to students and staff• Reporting and addressing technical and operational issues in a timely and effective manner• Performing basic maintenance on campus facilities and technology• A/V Equipment inventory and maintenance• Monitor the condition and functionality of all campus technology• Setting up before and tearing down after campus events• Conduct opening and closing processes each day• Working with the Office Manager to ensure campus supplies are properly inventoried, stored, and replenished as necessary; staffing FOH as needed• Other tasks and projects as assigned Show less

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  Heart and Soul Design Communications Center Inc.

  Dec 2024 - now

  Audio Engineer

  In my role as an Audio Engineer at Heart and Soul Design Communications Center Inc., I manage the technical aspects of sound for various projects, including podcasts, live events, and studio recordings. I set up microphones, balance sound levels, and resolved technical issues to ensure high-quality audio output.