Krystin Pauly

Experience

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  Chicago Park District

  Jun 2005 - Aug 2010

  Head Recreational Leader- Seasonal

  • Chaperon children on field trips to both educational institutions and public gatherings.• Ensure the safety and well-being of children attending activities, assisted with conflict resolution.• Lead and assisted the children with various activities such as recreational offerings, and arts & crafts.

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  Walt Disney World

  Aug 2008 - Nov 2012

  • Worked closely with Documentation and Line of Business Partners during the creation and implementation of Performance Alignment. • Partner with Engineering Services to work on short-term and long-term maintenance issues and or projects in the recreation areas. • Assist in daily operation of Disney Vacation Club children’s activities drop off center.• Facilitate family activities, pool parties, trivia shows bingo, sports challenges, etc.• Generate content for monthly resort activities calendars distributed to Guest.• Create, plan, and implement, special events/holidays including procurement of supplies and equipment needed.• Partner with Resort Entertainment/Show Support to work on any maintenance issues with pool side pool party equipment, show lighting and movie projection equipment. Provide a seamless show at the nightly campfire program and assisting characters as needed. Show less Ellis & Associates Lifeguard • Provide first aid and basic life support as first responder for emergency situations with Guest and Cast.• Train new lifeguards and continually work with Cast to keep up to date on lifeguard skills.• Grand reopening crew for Contemporary Resort’s updated main pool (March 2009).• Grand reopening crew for Fort Wilderness Campground’s redesigned Meadow’s pool (April 2009.)Recreation Hostess• Operate watercraft and assist/prepare Guests for watercraft rental through proper training and spiels.• Assist with reservations and rental procedures of Golf Cart operations at Disney’s Fort Wilderness Campground and Resort. Show less

  • Recreation Coordinator

    Jul 2011 - Nov 2012

  • Deep Water Lifeguard and Recreation Hostess

    Aug 2008 - Jul 2011
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  CoCo Key Water Resort

  Aug 2009 - Dec 2009

  Head Ellis & Associates Licensed Lifeguard

  • Provide first aid and basic life support in the event of Guest injury or illness.• Train new lifeguards and continually work with cast to keep up to date on lifeguard skills.

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  CHICAGO SWIM SCHOOL, LTD.

  Apr 2010 - Sept 2010

  Swim Instructor/Coach, Ellis & Associates Licensed Lifeguard

  • Provide aquatic programs that help reduce the risk of drowning.• Provide the skills to children (3months-12years) to become a confident swimmer.• Facilitate aquatic classes with concentration on safety, proper form, and health benefits.• Provide first aid and basic life support in the event of injury or illness.

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  Walt Disney World

  Nov 2013 - Jul 2014

  Guest Relations

  • Assist Guests with language assistance services, ticketing, dining reservations and special service needs. • Operate as the communication hub, handling escalations and resolving Guest concerns.• Communicate extensively and partner with other areas within each specific park and other Walt Disney World Parks and Resorts properties.• Anticipate and strive to meet and exceed the needs and expectations of all guests.• Seek out interactions with Guests regarding My Magic+ components including My Disney Experience profiles, entitlements and itineraries. Show less

• 

  Walt Disney World

  Nov 2014 - Oct 2015

  • Assist Guests with language assistance services, ticketing, dining reservations and special service needs. • Operate as the communication hub, handling escalations and resolving Guest concerns.• Communicate extensively and partner with other areas within each specific park and other Walt Disney World Parks and Resorts properties.• Anticipate and strive to meet and exceed the needs and expectations of all guests.• Seek out interactions with Guests regarding My Magic+ components including My Disney Experience profiles, entitlements and itineraries. Show less • Maintain common Guest living and dining areas within concierge club-level ensuring cleanliness and show quality.• Work concierge buffet line which can include maintaining overall cleanliness of buffet area and replenishing food, washing dishes, serving alcohol, maintaining inventory of liquor, and partnering with Culinary to ensure food quantity.• Complete check in/checkout process for all guests, especially concierge club-level guests by inputting and retrieving information from rooms’ computer system.• Assisted both Guest and Cast Members as a Super-User during Disney’s Yacht Club Resort MyMagic+ Roll-out.• Ability to recommend, persuasively sell and drive revenue of ticket packages, spa services and merchandise, matching the needs of the Guest. Show less • Provide one touch service for Walt Disney World Resort, Disneyland Resort and Disney’s Aulani Resort Guests and Cast Members via phone and e-mail in regards to all products and services Disney PhotoPass offers.• Assist Guests with complex challenges when using all of the Disney PhotoPass based websites and when applicable explain to guest how their account does tie to their My Disney Experience profile.• Help Guest understand all entities of their PhotoPass+/Memory Maker (editing/downloading/extracting zip files).• Investigate orders, issues and utilize creative problem solving to provide exceptional Guest service. Show less

  • Guest Relations

    Apr 2015 - Oct 2015

  • Club Level Concierge

    Nov 2012 - Apr 2015

  • Photo Imaging Guest Support

    Nov 2014 - Jan 2015
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  CCMC

  Mar 2016 - Jan 2017

  Ellis & Associates Licensed Lifeguard and Swim Instructor - Part Time

  • Act as a point of contact/ safety monitor for recreational areas near town main pool.• Facilitate aquatic classes with concentration on safety, proper form, and health benefits.• Provide first aid and basic life support as first responder in emergency situations.• Teach a variety of lifeguarding skills aspiring new lifeguards through a Junior Guard program.

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  Walt Disney World

  Jul 2016 - Aug 2016

  Guest Relations

  • Assist Guests with language assistance services, ticketing, dining reservations and special service needs. • Operate as the communication hub, handling escalations and resolving Guest concerns.• Communicate extensively and partner with other areas within each specific park and other Walt Disney World Parks and Resorts properties.• Anticipate and strive to meet and exceed the needs and expectations of all guests.• Seek out interactions with Guests regarding My Magic+ components including My Disney Experience profiles, entitlements and itineraries. Show less

• 

  Walt Disney World

  Nov 2017 - Jan 2018

  Guest Relations

  • Assist Guests with language assistance services, ticketing, dining reservations and special service needs. • Operate as the communication hub, handling escalations and resolving Guest concerns.• Communicate extensively and partner with other areas within each specific park and other Walt Disney World Parks and Resorts properties.• Anticipate and strive to meet and exceed the needs and expectations of all guests.• Seek out interactions with Guests regarding My Magic+ components including My Disney Experience profiles, entitlements and itineraries. Show less

• 

  Walt Disney World

  May 2018 - Apr 2021

  • Effectively manage resort room inventory and partner with Revenue Management to optimize potential revenue.• Partner with Housekeeping and Engineering through constant communication to ensure our Guests are receiving the right ready room upon arrival.• Monitor daily staffing and labor justifications to ensure the area is sufficiently covered based on operational need.• Conduct daily meetings with Cast Members about operational updates and pertinent resort specific and overall Walt Disney World Resort information. Show less

  • Front Line Service Advisor, Operations Support,Concierge and Golf Cart Operations

    Oct 2015 - Apr 2021

  • Project Assistant-Operations Planning & Optimization

    May 2018 - May 2020
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  Disney Vacation Club

  Apr 2021 - Jun 2022

  Vacation Advisor
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  The Walt Disney Company

  Jun 2022 - now

  Sr Global HR Operations Associate