Bomasi Nwakegho

Experience

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  Telvida

  Mar 2013 - Feb 2014

  Solutions Engineer

  ● Installing windows OS and client software on end user computer ● Installing printer software and setting up printers for staff.● Remote Support/User Support for clients over the phone & web

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  Smile Communications

  Oct 2015 - now

  • Supporting users with computer technical problems (local and remote)• Receiving, analyzing, and resolving service tickets regarding hardware.• Diagnose and troubleshoot incidents related to the operation of IT Solutions in accordance with the applicable.• Participation in the implementation and testing of new IT equipment.• Cooperation with external companies regarding operation of IT.• Creating and maintaining up to date IT inventory.• Asset Management.• Procurement and Installation of employee laptops and desktops.• Install and perform repairs to hardware, software, and peripheral equipment.• Resolve technical problems with Local Area Networks (LAN), Network Printer related issues, and other system-related issues Show less ● Perform functional testing of end-user equipment from the warehouse● Assist the products team in field testing and performance analysis of new products.● Provide professional and effective technical support to the sales team.● Provide technical support to customers.● Provide support in the deployment/ installation of smile equipment at customer premises.● Manage issues assigned from the call center related to Smile Internet Service and User Equipment and resolve within agreed SLAs● Provide both technical and product knowledge training to the sales Team Show less

  • Information Technology Desktop Support

    Jun 2019 - now

  • Technical Sales Support Engineer

    Oct 2015 - May 2019
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  Darey.io

  May 2022 - now

  • Designing and deploying containerized microservice applications using AWS Fargate, Docker, EKS, GKE, and Kubernetes.• Setting up CI/CD pipelines using continuous integration tools - Jenkins to automate pipeline scripts for GitHub and GitLab repositories and ansible-playbook execution using AWS CodeDeploy, Jenkins, and GitHub actions.• Developing terraform configuration files and modules to support infrastructure as code in AWS. Provisioning EKS, ASGS, S3, RDS, Route53 records,VPCS Security Groups, etc.• Using AWS Budgets to set custom budgets for tracking costs and usage of resources in an AWS account. Setting up alerts by email when actual or forecasted cost and usage exceed the budgeted threshold.• Hosting several web stack applications (LAMP, LEMP, MERN, MEAN) on Amazon's Elastic Compute Cloud (EC2) service to provide secure, resizable compute capacity in the cloud. I also used Amazon's EC2 Auto Scaling to achieve application availability and scalability in response to traffic patterns.• Implementing AWS Identity and Access Management (IAM) to manage access to AWS services and resources securely, as well as set up Multi-Factor Authentication(MFA) to enhance account security Show less

  • DevOps Engineer (Technical Support)

    Jun 2023 - now

  • DevOps Engineer Intern

    May 2022 - May 2023