Patricia Uncapher

Experience

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  St. Anne's Personal Care

  May 2000 - Sept 2003

  Nursing Assistant

  Responsibilities: taking and recording vital sings, providing bed baths, helping with ADL's, transfers, repositioning, bathroom aide, feeding and cleaning.

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  Idlewild and Soakzone

  Mar 2004 - Nov 2009

  Operations Management

  Responsibilities: interviewing, training and managing a team of 40 people. I created and coordinated weekly work schedules as well as daily assignments. Developed and lead weekly safety and team building meetings. I also kept track of the hours worked and the pay rates for each employee while obeying minor laws and regulations.

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  Macy's

  Sept 2008 - Apr 2010

  Sales Associate

  Responsibilities: Associate in the Homes Department. Assiting customers in the selection of their purchase by answering questions and comparing products. Collecting and drop off the bank each day. Periodic inventory. Placing customer product orders. Assistant bridal consultant.

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  Home Instead Senior Care

  Mar 2010 - Mar 2011

  CareGiver

  Responsibilities: providing care and assist with ADL's for clients at their home, light house work, bed baths and oral care, assisting with meals, medication reminders, running errands, providing transportation and anything else that the client could need.

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  UPMC

  Mar 2011 - Oct 2012

  Health Unit Coordinator -- Mercy Operating Room

  Responsibilities: maintaining open communication between the surgeons, staff, other departments and patients' families. Coordinate the arrival of patients based on their scheduled surgery time; provide updates for family members, setup assignments and surgical schedule for the next day emergency scheduling for trauma cases, updating case order. In addition to, working closely with the nurse educator on creating and updating programs for the staff and orientees.

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  UPMC Health Plan

  Jan 2012 - Jan 2015

  Project Coordinator/Manager

  As part of the Quality Improvement team manages many projects to measure and maintain the caliper of quality expected by UPMC Health Plan. These projects include the annual surveys: CAHPS, Medicare CAHPS, CMS Stars, HOS, and Echo. Compiles and presents data to various levels of peers and management as to impact future incentives and initiatives. Maintains constant contact with the outside survey vendor as well as NCQA and CMS. Stores, organizes and displays projects on the department SharePoint site. Created and maintains calendar and task list of important dates and tasks that need to be completed by various members of the team to insure annual NCQA accreditation. Creates a monthly surveillance report that tracks HEDIS progress rates. Also assists with HEDIS collection, abstraction and reporting. Show less

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  Gateway Health

  Mar 2015 - Apr 2024

  • Manager of Quality Improvement Regulatory & Accreditation

    Aug 2018 - Apr 2024

  • Member Engagement Project Manager

    Oct 2016 - Aug 2018

  • Clinical Quality Management Analyst

    Mar 2015 - Oct 2016
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  Highmark Wholecare

  Jan 2022 - now

  • Director Quality & Accreditation

    Dec 2022 - now

  • Manager Quality & Accreditation

    Jan 2022 - Dec 2022
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  Highmark Inc.

  Apr 2024 - now

  Director Quality Accreditation and Health Equity