Bailey McAlister

Experience

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  UT Arlington Esports

  Jul 2017 - Mar 2019

  Secretary

  - Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall communication.- Overhauled entire file organization management system for multi-user access.- Spearheaded brand new Human Resource and Incident Report System that launched the entire HR department of the organization.- Trained, coached, and certified over 50+ employees, ensuring policies were adhered to and understood by all staff members. - Planned and executed programs, events, and meetings in collaboration with all levels of organization leadership. - Responsible for maintaining and distributing meeting minutes, objective packets, and daily agendas . Ordered event and office supplies, keeping detailed receipts and inventory logs.Scheduled spaces, staff, and equipment rentals for organization fundraising events. Show less

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  The University of Texas at Arlington

  Nov 2018 - Aug 2019

  Esports Project Manager

  - Pioneered the very first Esports program at the University of Texas at Arlington's Uncredited Division, strategically building the department from the ground up. - Managed a team of 5 program coordinators in organizing and creating a pioneering event.- Established and sustained relationships with large clients, such as Bilzzard, 1 UPONCANCER, Gamdias, and HyperX, drafting and finalizing contracts for collaborative events.- Maintained spreadsheets for client contact information, - Allocated event budgets, effectively reducing costs and optimizing sponsorship contributions. - Recruited, hired, and completed onboarding for event staff and volunteers.- Scheduled project consultant meetings between management and maintained office-wide communication and progress reports. Show less

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  Michaels Stores

  Oct 2019 - Aug 2020

  Custom Framing Sales Associate

  - Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards- Engage customers on benefits of Rewards program and complete enrollments- Educate customer on Voice of Customer (VOC) survey- Acknowledge customers, help locate product and provide solutions- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others Show less

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  Shiftsmart

  Sept 2020 - Mar 2021

  Independent Contractor

  - Made outbound survey calls- No sales involved- Conducted professional telephone interviews with respondents by reading questions & recording answers.

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  C&C Market Research, Inc.

  Mar 2021 - Nov 2021

  Manager

  - Provided administrative support, serving as gate keeper for upper management.- Operated a multi-line phone system, handling all incoming and outgoing calls and directing clients and vendors appropriately,.- Managed multiple task oriented projects that required team coordination and precise execution via order of clients.- Scheduled interview based research appointments and attended client hosted meetings through Zoom, WebEx, Microsoft Teams and Skype.- Drafted and submitted daily reports, reporting petty cash, quota completion, and quota planning for the upcoming week.- Led multiple high end research groups that dealt with sensitive, unreleased market client products Show less

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  T-Mobile

  Nov 2021 - now

  Lead Project Manager

  - Led of team of coordinated Program Managers whos goal were to move customers from the Sprint to T-Mobile Network in an efficient, fast paced manor utilizing multi-system reports, effective communication, and planning and time-management skills.- Coordinated, collaborated, and trained teams on effective report pulling, generation of business account based statistics, and interpretation of network level reconciliations.- Generated documents reporting on team statistics regarding client movement, satisfaction, and overall completion of account overhaul.- Served as an informative knowledge base for both internal and external sources to field collaborative calls between teams and to assist in major auxiliary business decisions.- Preparing multi-million dollar business accounts for major overhaul while collaborating with internal teams to achieve successful planning, coordinating, and ordering of essential business functions.- Utilized account level access to provide an improved experience for both internal team members and clientele during major migration based communications via Salesforce Show less