Erick Verlangieri, MBA

Experience

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  Secretaria da Saude e do Meio Ambiente

  Dec 1993 - Jun 1995

  Administrative Assistant

  • Processed and distributed computerized claims for the different departments of a State Agency. • Developed computer systems to help control the inventory of prescription drugs in the network of health centers associated with the State Agency.

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  Praxis – Consultoria e Desenvolvimento de Sistemas

  Jun 1995 - Mar 1996

  Instructor and Programmer

  • Trained programmers in Visual Objects Language. • Developed an automated system for control of a health clinic and a computer system for financial control of a retailer.

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  Barry University

  Jul 1998 - May 2006

  Assistant Director - Application Development and Adjunct Instructor

  • Led a small group of developers in analyze, design, development, maintenance and documentation of client/server and internet/intranet database applications. Great knowledge of the following software used in the construction of applications: Visual Studio.NET, Visual Interdev, SQL Server 2000, Windows Server 2003, MS Office, MS Visio, MS Access, Crystal Reports, Dynamic PDF Generator.• Managed university’s SQL Server databases and web servers.• Maintained enterprise educational software (Blackboard). • Served as instructor for faculty, staff, and students. Teaching web design and database administration courses.• Created and maintained Microsoft Active Directory user accounts and groups for over 10,000 faculty, staff and students. Show less

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  Citrix

  May 2006 - Dec 2021

  Sr. Program Manager during 2 periods at the company: 2010 – 2015 & 2019 – 2021Advocated role of design in product development by engaging with engineering and product management stakeholders to build relationships and clearly communicate status, schedule, and expectations. Empowered designers by coordinating and facilitating design initiatives and removing potential risks.• Promoted full transparency and visibility of design activities, assignments and progress to all cross functional teams by adapting, automating and documenting program management product design processes using available companywide tools.• Boosted design team efficiency by managing all product design process phases, reducing 20% of meetings and increasing time for design related work. • Conducted weekly stakeholders "4-in-a-box" meetings with product managers, engineers, designers and copy editors to ensure workflows and designs were reviewed, next steps were defined and any blockers were resolved.• Met bi-weekly with product managers and engineering leadership teams to ensure information needed was clearly negotiated, resourced and timely provided.• Fostered a great work environment by organizing and facilitating design sprint showcases, grooming and estimations meetings, inspect and adapt sessions, backlog and sharing reviews, and innovation and planning activities. Show less

  • Sr. Program Manager

    Sept 2010 - Dec 2021

  • Senior Product Manager

    Sept 2015 - Jan 2019

  • UX Lead Applications Specialist / Web Developer

    May 2006 - Aug 2010
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  Aetna, a CVS Health Company

  Mar 2022 - Dec 2022

  Design Program Coach & Scrum Master

  An Agile practitioner within the Digital Design Operations team and a servant leader supporting a group of user experience professionals for Attain, a mobile app that helps you follow your own path to better health.• Facilitated the creation of design plans for three program increments• Coordinated closely with two design managers on the design needs, dependencies, status, and other milestones related to design work. Identified and removed or escalated impediments and distractions that interfere with the team’s ability to achieve their sprint goals. Show less

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  Frontier Internet

  Dec 2022 - now

  UX Operations Manager

  UX Operations Manager, initially in the consumer sales organization and recently in the IT organization, responsible for driving UX design initiatives for Frontier’s websites, mobile, and agent-driven applications.• Created quarterly plans for a UX team of 14 designers, content strategists, and researchers. • Tracked and delivered ninety percent of design projects a sprint ahead of the development start.• Coordinated and facilitated checkpoints to foster open communication and alignment with five development squads and an e-commerce team. Show less