Paul Roger

Experience

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  Phoneware

  Dec 1994 - Sept 2005

  Senior Support Engineer
• 

  Sirius Telecommunications Ltd

  Jan 2003 - Jan 2006

  National Service Co-Ordinator
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  Sirius Converged Solutions

  Sept 2005 - Sept 2006

  Support Services Engineer
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  GlobalConnect Australia

  Oct 2006 - Apr 2011

  Support Engineer
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  NSC Group

  Apr 2011 - May 2013

  Service Delivery Engineer
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  Kmart Australia Limited

  May 2013 - now

  After successfully transitioning across to the Microsoft Teams space, responsible for Microsoft Teams meeting spaces (using Logitech equipment), Teams End Users (Chat, Video, Conference) broadcasting real-time events in to Australia, China, Indonesia, Bangladesh, New Zealand and the US. Pivoting to focus on Teams calling with an eye on cost savings, ease of deployment and management.Other responsibilities include commissioning, capacity planning, patch management and maintenance of in excess of 200 stand alone Avaya systems, 5000+ end points, retail telephony operations and support of business critical call center solutions (internal and external facing), DECT predictive surveys, implementation and support and In-House K-TV including distributed collaboration tools & broadcast TV.Supporting over 35,000 staff members to increase productivity and collaborate across Australia, NZ and Asia, Kmart employ multiple technologies in both on premises virtual environments and with cloud providers (AWS, Azure). Show less

  • Tech Lead, Workplace Technology

    Jul 2021 - now

  • Telecommunications Engineer

    May 2013 - now