Godswill Wilson

Experience

• 

  Sterling Info Tech Ltd

  Jul 2000 - Jan 2002

  Recruitment - Obtaining skilled personnel matching the Company needs.Employee Relations - Confirmation/Appraisals, Employee GrievancesCompensation and Benefits - Attendance Tracking and Payroll Hardware / software resources to staffProviding Workspace requirementsStationary and ConsumablesManaging Vendors House keeping & Security Recruitment - Obtaining skilled personnel matching the Company needs.Employee Relations - Confirmation/Appraisals, Employee GrievancesCompensation and Benefits - Attendance Tracking and Payroll Hardware / software resources to staffProviding Workspace requirementsStationary and ConsumablesManaging Vendors House keeping & Security

  • Exec. Admin & HR

    Jul 2000 - Jan 2002

  • Exec. Admin & HR

    Jul 2000 - Jan 2002
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  Perot Systems

  Mar 2002 - May 2004

  Regular claim monitoring and evaluation to be done by QA as per Internal Audit Target.Processing claims as per the process guidelines.Acquiring knowledge of related areas of the project.Update the team about any change in claim processing as per Client guidelines/alert.Ensuring achievement of quality targets of the team.Regular feedback to team members on improving Quality & productivity.Ensure proper documentation of the process.Quality of claims to be maintained and supervised.Need to give regular feedback for the Claim Processor/ Sr. Claim Processor who do not meet the required Quality.Attend all Quality training conducted to enhance the knowledge.Assist during Internal Process Audit or External Process Audit. Show less Regular claim monitoring and evaluation to be done by QA as per Internal Audit Target.Processing claims as per the process guidelines.Acquiring knowledge of related areas of the project.Update the team about any change in claim processing as per Client guidelines/alert.Ensuring achievement of quality targets of the team.Regular feedback to team members on improving Quality & productivity.Ensure proper documentation of the process.Quality of claims to be maintained and supervised.Need to give regular feedback for the Claim Processor/ Sr. Claim Processor who do not meet the required Quality.Attend all Quality training conducted to enhance the knowledge.Assist during Internal Process Audit or External Process Audit. Show less

  • Quality Analyst

    Jan 2003 - May 2004

  • Quality Analyst

    Mar 2002 - May 2004
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  HGSL

  May 2004 - Sept 2008

  Group Lead - Product Build Solutions• Ensure meeting client SLAs consistently and monitoring overall process health• Continuously monitor process performance and implement corrective actions whenever required• Identifying areas of improvement in the process and implementing procedures for the same• Successfully migrated projects on to a new platform, based on statutory changes in the US Health industry.That enable our clients to grow more globally.• Effectively controlled absenteeism and attrition even while pushing the teams to ensure process deliverable• Received positive reviews and feedback from the clients on numerous occasions• Successfully transitioned the Dental part of Benefit configuration during my stay in Green Bay(US) along with Medical Benefit configuration Show less

  • Group Lead

    Apr 2006 - Sept 2008

  • Associate Product Build Solutions

    May 2004 - Mar 2006
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  HGSL

  Mar 2010 - Oct 2010

  Deputy. Manager Operations

  Accountable for the production and quality targets of the team § Updating management on team performance§ Co-coordinating with the client on process related issues and updates§ Identifying, recommending and implementing ways to increase the productivity and the quality of the team§ Addressing the technical queries raised by the team§ Identify key people and build good leaders and motivating team members§ Interacting with management, and put forth queries/concerns of the team§ Identify and organize training programs for the team§ Conducting team reviews, submitting progress reports of the team to the manager and conducting appraisals§ Recommending benefits, bonus, incentives and promotions for the team to the manager/ Sr. Manager § Sharing management views with the team§ Counseling of team members on improving Quality & productivity.§ Ensure proper documentation of the process.§ Assist the managers in recruitment process. Show less

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  Cognizant Technology Solutions

  Nov 2010 - May 2020

  Team Manager Operations

  Goal setting and performance reviews with direct reportees.Skip level meetings with associates.Involve in utilization and capacity planning of the team.Accountable for the production and quality targets of the team.Collating Project Status report to the client on the project that I handle with the Dashboards showing the inventory and the quality achieved.Involved in preparing the invoice for the team.Updating management on team's performance.Co-coordinating with the client on process related issues and updates.Addressing the technical queries raised by the team.Identify key people and build good leaders and motivating team members.Facilitating weekly performance calls with the clients.Preparing team presentations for Management Review Calls.Maintain good rapport with the clients. Show less

• 

  NTT DATA Services

  Sept 2020 - now

  Lead Business Analyst
• 

  UST

  Nov 2021 - now

  Specialist - Product Implementation