Anoop A V

Experience

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  Orange Systems, India

  Jun 2002 - Jun 2003

  Network Engineer

  Orange Systems, is a premier provider which offers Server & Network Infrastructure AMC services to Mid Level companies including Local Airports. The company provides support to several small to medium scale projects includes Configuration of LAN, WAN Technologies, Installation of OS, AD, Exchange, Server Clustering, Hardware Troubleshooting, Assembling etc.`My Roles & Accomplishments:Provided onside engineering and technical support to network systems. Designed and implemented LAN & WAN for various clients. Analyzed and troubleshot hardware issues. Created AD & Exchange setup for >250 users environment. Developed database of frequently used software to document technical resolutions.• Resolved multiple issues to network systems to increase business functionally.• Interfaced with Hardware/Software Engineers to provide permanent solutions to recurring issues.• Attended several seminars and KTs from various Companies on new technologies.• Compiled a schedule of proactive maintenance which reduced the probability of outages. Show less

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  Xerox

  Jun 2006 - Jul 2008

  Senior Voice Network Engineer

  ACS currently owned by Xerox and which is a big company which provides Managed Services to variously Clients globally. Affiliated Computer Services (ACS) is a Fortune 500 company with revenues of $10 billion and employing approximately 62,000 people worldwide. ACS has a wholly owned subsidiary in India known as Affiliated Computer Services India Private Ltd (ACS India).My Roles & Accomplishments:Managed Callmanager Clusters, Auto Attendant, Cisco18XX/ 28XX/ 38XX series routers as Voice Gateways. Installed Callmanager system. Implemented of E-1circuits between corporate headquarters and remote locations. Supported remote users using secure RDP. Maintained Active Directory & Exchange 2000 server. • Given Managed Network and Voice services to MNCs.• Administered all MACD work under CUCM Infrastructure.• Configured Extension Mobility & MoH modifications for clients (New Music Files).• Added license files to Unity.• Installed new network devices into our current setup.• Configured Auto Attendant & Unity based call center solutions for Clients.• Provided timely resolution on issues based on SLA matrix.• Handled Root cause analysis and preparation of Incident Reports of high severity failures.• Did several proactive maintenance and upgrades and patches on clusters. • Developed solutions to provide regular backups of Call processing servers.• Evaluated, designed and installed CAC between Clusters.• Instituted new network infrastructures that improved system efficiency and dependability. Show less

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  Hewlett Packard Enterprise

  Aug 2008 - Dec 2010

  IPT Deep Technical Support / Technical Consultant

  HP is a leading global provider of products, technologies, solutions and services to consumers and business. The company's offerings span IT infrastructure, personal computing and access devices, global services, and imaging and printing.My Roles & Accomplishments:Management of 40 IPT Clusters globally by 24x7 supports. Responsible for transition, project turnover and documentation. Providing third level incident management and RCA. Acting as Single Point of Contact (SPoC) & SME for projects and escalations for APAC region.• Designing, Modifying of IPCC Call Centers including Scripting and AA Scripts for Cisco Unity Express.• Updating CUCM using patches and service releases (SR).• Hardening IP Telephony environment including servers.• Responsible for Upgrade / Downgrade of Router / Switch IOS as per Cisco advises / Newsletters. • Providing access and accounts for other Engineers and Vendors using MLA.• Completed several rebuilds of Call Processing systems including CCM & Unity.• Management of network devices using Cisco Works, CUOM, Smarts & HP Openview Service Center.• Installation and management of MGCP & H323 Gateways and ISDN circuits.• Administration, Management & Accounting of H323 Zone & Directory Gatekeepers.• Responsible for Change Management, Problem Management, Capacity planning and Service Management.• Management and Auditing of CMDB (Configuration Management Database) Entries.• Acting as SpoC (Single Point of Contact) and Approver for Global Change Management.• Responsible for providing Port Count to customer for monthly Billing.• Responsible for liaising with Vendors ( Different Telcos, Cisco, Didata, Datacraft ) for Service Request, TAC, RMA, also liaising with PBX vendors (Siemens, Nortel etc) for PBX trunk issues. Show less

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  BlackRock

  Dec 2010 - May 2013

  IT Analyst/ IP Telephony Engineer

  BlackRock is the biggest money manager after acquiring Barclays Global Investors in December 2009, and the company is a premier provider of global investment management, risk management and advisory services to institutional and individual investors around the globe. The company is a specialist for providing money management services and manages around 5 Trillion assets globally.My Roles & Accomplishments:Worked as part of the Operation/ Project team based in Singapore. Completed several new implementations as well as migrations to Cisco from Avaya. Also provided day to day operational support and onsite support for users / traders based in Singapore.• Installation of cluster based on version 7.x & 8.x• Upgradation of CUCM to various versions including 4.1 (3), 7.1(3), 7.1(5) and 8.6(2).• Work as part of the global IT team in planning, design, implementation, integration, testing, deployment and support of global voice network for BlackRock.• Providing parallel global support including 24x7 on-call for all Telecommunication Systems, for the following: Avaya PBX, Avaya Modular Messaging, Cisco Call Manager, Cisco Unity, Call Manager Express, Cisco UCCE, Cisco UCCX, BT Turret Trading System, Etrali Turret Trading System, IPC Turret Trading System (Alliance, Unigy, IQ/MAX & IQ/MAX Edge), ARC Attendant Console, and NICE Voice Recording.• Managed all day-to-day tasks, requests, and tickets for the Global Telecom team, including MACs, assisting on-site vendors, and training.• Secured best pricing and processed order of voice circuits & equipments for BlackRock from Vendors. • Run several proactive maintenance which ensured high availability for the systems & services. • Volunteered Maintenance activities from Telecom side.• Have done several migrations from Avaya to Cisco IPT.• Participated on the complete project life cycle from Purchase to Cutover. Show less

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  Bank of America

  Jun 2013 - Oct 2017

  Assistant Vice President, Team Manager; Telecom Analysis

  The Bank of America Corporation is an American multinational banking and financial services corporation headquartered in Charlotte, North Carolina. The bank's 2008 acquisition of Merrill Lynch made Bank of America the world's largest wealth management corporation and a major player in the investment banking market.Bank of America operates in all 50 states of the U.S, the District of Columbia and more than 45 other countries.My Roles & Accomplishments:Global Situation Manager, responsible for the operation support of 70 CUCM Clusters & 25 ACMs infrastructure. Mostly into Vendor Management, Interacting with different levels/ lines of Business,Technology Owners and logically managing L2 Engineers & Service Desk.• Leading the Triage/ Technical Bridge until resolution of the Business Critical (Priority 1 & 2) issues.• Update the status to Incident Managers & Line of Business [if required]• Close follow up with QA team to get RFO & PPR from vendors• Provide training to L2 Engineers as well as Service Desk team• Decision maker on when to "Break the Glass"• Ensure the ticket queue is properly monitoredManaging below important Vendors so far:• Adtran• AT&T [T1/T3]• Aspect• Avaya [ACMs, Legacy & Nortel]• BlackBox• Broadcast International [Call Center]• Cisco [Cisco Remote Operations Support & Cisco TAC]• Colt [T1/T3]• Genesys• Hewlett Packard [HP]• NICE• Quest [T1/T3]• Sonus• Sprint [T1/T3]• Sykes [Call Center]• Teletech [Call Center]• Verizon Business [SIPaaS, Sonus & T1/ T3]• Windstream/ Paetec [T1/T3] Show less

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  Upwork

  Nov 2017 - Nov 2020

  Solutions Consultant - Project Manager

  Upwork is a global freelancing platform where businesses and independent professionals connect and collaborate remotely. Which offering a marketplace to exchange product and services among freelancers and leading global provider of products, technologies, solutions and services to consumers and business. My Roles & Accomplishments:Project Manager:• Management of IT infrastructure projects.• Develop a detailed project plan to monitor and track progress of the project.• Manage and lead resources and conduct meetings with Project Board/ Owner.• Collaborate with Project Board and prepare/ document project success criteria and disseminate them to involved parties throughout project life cycle tools and techniques.• Review the quality of the work completed with the project team on a regular basis to ensure that it meets the agreed project standards.• Provide status reports to Project Board, analyze results, and fix problem areas.• Review the project schedule with Project Board, Team Manager, Support Teams, Suppliers and Users that will be affected by the project activities; revise the schedule as required.• Facilitate User Acceptance Test (UAT) and knowledge transfers.• Create and maintain comprehensive project documentation.Solutions Consultant:• Secured many Disaster Recovery and power down sub contracts.• Assisted in DC migration and Telecom Rack installation.• Assisted for Upgrade / Downgrade of Router / Switch IOS as per Client requirement. • Installation and management of MGCP & H323 Gateways, ISDN circuits and SIP.• Responsible for liaising with Different Telco and FE, for PRI installation and migration. • Installation of CUCM cluster based on version 11.x• Managed all day-to-day tasks, requests, and tickets for the Telecom team, including MACs.• Run several proactive maintenance and health checks which ensured high availability for the systems & services. Show less

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  Induniva Software Solutions Private Limited

  Jan 2018 - Nov 2020

  Solutions Consultant

  Induniva is an active, web design and development company based in Kochi, Kerala with offices in overseas is capable to facilitate enterprise web based applications, interactive web design, information portals, jobs and outsourcing.They assist small and medium businesses to create and manage their online presence and ITeS on a timely fashion.Solutions Consultant:• Sending out proposals and BoM to various clients.• Collect price lists from vendors and submit to the client.• Executed many Disaster Recovery and power down activities in various countries.• Carried out projects related to DC migration and Rack installation.• Assisted Network devices refresh task as per Client requirement.• Providing access and accounts for other Engineers and Vendors to company premises.• Installation and management of Voice Gateways, ISDN circuits, SIP, MPLS and Internet.• Responsible for liaising with Different Telco and FE, for PRI, MPLS installation and migration.• Run several proactive maintenance and health checks which ensured high availability for the systems & services. Show less

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  Eagle Hills UAE

  Nov 2020 - Aug 2021

  IT Consultant; Technology Owner (Voice)

  As an Abu Dhabi-based private real estate investment and development company, Eagle Hills takes its financial capability, expertise, and extensive relationships to drive the creation of large-scale, master-planned communities, with a blend of facilities that will elevate local economies, support holistic living and working solutions, while catering to both tourists and residents. Eagle Hills is currently developing a range of mixed-use, mega-projects in Europe, Africa, and the Middle East.My Roles & Accomplishments:Technology Owner (Voice), responsible for the operation of global enterprise Voice Network and feature enriched PCCE based call center. Also responsible for running the Voice related projects.Operations / Support• Responsible for health checks, back up verification, alert configuration etc.• Management of ticketing system.• Responsible for break fix and timely escalation to Cisco using TAC.• Close follow up with team to get RFO & PPR from vendors.• Management of vendors.• Monitoring of Cisco Firepower, FTD devices and it's alerts.• Configuration of Sonicwall VPN.• Management of Wireless APs and Controllers.• Preparing and updating Inventory.• Make sure licenses, certificates and contracts are up to date.• Review quotations from Vendors and provide go ahead for AMC renewals.Projects• Clean up of systems and resources.• Sizing of offices based on Business Requirement.• Design of Network and Voice Topology.• Invite recommendations from Vendors.• Assessment of BoM and Proposals.• Finalize Proposals & cost and sign off to procurement team.• Closely follow up on shipment and assist/ escalate when required.• Create Change Requests and secure required approvals.• Implement the Project.• Perform UAT and sign off.Managing below important Vendors so far:• Asseco• Cellinfo• Cisco• Emircomm• Etisalat• Hilal Computers• IRIS Company• NetSoft• Orange• Servion• Sigma Show less