Stephine Leong

Experience

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  Sands China

  Aug 2011 - Feb 2019

  Manager - Facilities Management

  - Support, coordinate and escalate to Senior Executives for emergency such as fire, major power outage and flooding in all Sands China properties in Macau (Sands, Venetian, Plaza, Sands Cotai Central and Parisian)- Define, draft, establish and update Standard Operating Procedures (SOPs) and Work Instructions (WIs) with approvals obtained from all related departments’ management for internal documentation, ISO 9001:2015 and ISO 45001:2018- Responsible to manage and operate day to day Service Center (team size of 22) operation and enhance operation processes- Partner with all relevant departments/teams to provide strategic directions- Provide management oversight and leadership for a standard of customer service by delivering exceptional values- Work closely with Quality Assurance team to conduct internal audit and quality check for the Department- Departmental trainer for Service-Centered Leadership Program driven by Sands China Limited- Participated in the Kaizen (process improvement) project for Facilities Management - Awarded Sands China Limited Best Leadership Gold Award Show less

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  Melco Resorts & Entertainment

  Feb 2019 - Dec 2019

  Manager - Financial Planning & Analysis (Kaizen Process Improvement)

  As a certified Kaizen Facilitator, I was leading business process improvement projects (Kaizen) for different business units across the organization.- Utilize a structured approach and collect the necessary quantitative and qualitative data to solve business process issues- Present findings and recommendations to senior management (COO, Property President & Senior Executives) and key stakeholders- Challenge stakeholders to maximize process improvement opportunities- Document and monitor business processes, metrics and standard operating procedures as a result of improvement initiatives- Communicate and work collaboratively across the business units to resolve complex process issues and avoid risks to the project- Act as internal consultant for any problem solving or process improvement initiatives Show less

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  Galaxy Entertainment Group

  Dec 2019 - Sept 2023

  Overseeing procurement business processes as to optimize the effectiveness and efficiency of the operations. Responsible for all busines process related activities involving creation, maintenance, analysis, compliance and training.- Maintain business process management and ensure a robust document management structure to create and maintain documents such as policy, SOPs, guidelines, user guides and process flows- Identify and strategize areas of opportunities for business process improvement with an acute understanding of impact of process, policy and technological changes on the organization- Conduct department internal audit for business compliance and support any internal/external audits Show less

  • Senior Manager - Procurement Gaming Category

    Mar 2023 - Sept 2023

  • Senior Manager - Procurement Business Process, Supplier Management & Office Administration

    Feb 2022 - Mar 2023

  • Manager - Procurement Business Process & Compliance

    Dec 2019 - Jan 2022
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  SJM Resorts

  Oct 2023 - now

  Executive Office Manager - Business Process Improvement

  Drive organizational excellence by identifying opportunities for improvement and promote culture of continuous improvement- Facilitate cross-functional workshop to identify root causes, process gaps and opportunities for improvement across SJM- Present findings and recommendations to COO and Senior Management- Monitor and track progress of improvement initiatives