Hakeem Kolawole

Experience

• 

  Athaqofy Islamic Foundation

  Feb 2017 - Jan 2019

  Administrative Support Assistant

  Administrative Assistant

• 

  10PointZero LTD

  Feb 2019 - Jul 2020

  Tech Support / Quality Control

  Leading and managing the technical support team with quality assurance, training and development in order to deliver extraordinary support service. Troubleshooting devices issues, diagnosing and solving hardware or software faults.Engage clients through a series of actions, either face to face or over the phone, to help set up systems or resolve issues as regard set up of car tracker and CCTV system.Establish a good working relationship with customers by building and giving the best service. Show less

• 

  PE Logistic

  Oct 2020 - Dec 2020

  Business Development Manager

  Business Development

• 

  Tek Experts

  Jan 2021 - now

  Provide technical support, accurate and timely solutions to Level 1 engineer or customers (end users/system administrators/solution integrators), resolving inquiries and issues related to Azure Virtual Machine. Provide technical advice and solutions to technical support engineers who interfere with corporate and end users customers that run into technical issues as regard to the usage of Microsoft 365 software.Engage with and present frequent report to Microsoft Technical Advisors as required.Provide technical hands-on training to new and existing technical support engineers for improvement and up-skilling. Act as the advanced technical support agent for Microsoft 365 software for corporate/end user customers.Deliver technical troubleshooting and problem solving solutions for hardware and software-related issues, Windows installations and OS related issue, supporting SAAS products, Microsoft Office 365 and Google workspace suite.

  • Technical Support Engineer Azure VM Stage 2

    Mar 2024 - now

  • Technical Lead

    Feb 2023 - Feb 2024

  • Microsoft 365 Support Engineer

    Jan 2021 - Feb 2023