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Rishu Anand

Rishu Anand

Followers of Rishu Anand1000 followers
location of Rishu AnandKolkata, West Bengal, India

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  • Timeline

  • About me

    Having 4+ years of experience as a Incident Manager | IT Service management | Problem Management | Change Management | RCA | Windows | Linux | Patch Management | ITIL | ITSM | Service Desk Analyst|

  • Education

    • Tilka Manjhi Bhagalpur University

      2015 - 2018
      Bachelor of Arts - BA

  • Experience

    • Tata Consultancy Services

      Jan 2020 - now

      • Monitors, identifies, investigates and analyses all generated alerts related to Windows and Linux Server• Prepares detailed incident analysis report on monthly and Quarterly basis• Installs Server security Updates/Patches, enhancing workflows and fixing all vulnerabilities Worked on Customer Service Request. Experienced on handling International Clients.

      • Incident Management analyst

        Mar 2021 - now

      • Associate

        Jan 2020 - Mar 2021

  • Licenses & Certifications

    • Tips for Writing Business Emails

      LinkedIn
      Apr 2025
      View certificate certificate

    • ITIL® V4 Foundation

      Tata Consultancy Services
      Jan 2024

    • Introduction to SD-WAN

      LinkedIn
      Jul 2025
      View certificate certificate

    • Cisco Networking Foundations: Switching and Routing

      LinkedIn
      Jul 2025
      View certificate certificate

    • AWS - ARC - Architecting on AWS

      Trainocate India
      Jun 2022

    • MPLS foundations

      CompTIA
      Jul 2025
      View certificate certificate

    • Cloud Foundations

      Great Learning
      May 2022

  • Honors & Awards

    • Awarded to Rishu Anand
      Service and Commitment Award - Jul 2023 Resolved maximum number of IT issues/Tickets within a time period among the team.
    • Awarded to Rishu Anand
      Star Performer Award TATA CONSULTANCY SERVICES Jan 2021 For Maintaining team efficiency and approaches with new technique.
    • Awarded to Rishu Anand
      Special achievement award TATA CONSULTANCY SERVICES Nov 2020 Completed the Project backlog within the timeline