Deborah White

Experience

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  Australian Public Service

  Feb 1975 - Dec 2000

  HR Executive

  Operational through to senior management and leadership roles in every aspect of human resources including recruitment, payroll, learning and development, workers compensation, equity and diversity, workers compensation, HR policy and planning, logistics, strategic planning, performance and remuneration design and management, HRIS, job design and analysis, managing cultural and organisational change. Key skills: • Outstanding administrative and leadership competence including knowledge of government processes and policies.• Outstanding strategic management including the development and implementation of corporate planning.• Comprehensive knowledge of legislation relevant to employment and the broader organisational context.• Understanding of industrial instruments, policies, processes and regulatory frameworks governing Commonwealth and ACT public servants.• Demonstrated ability to partnering with operational areas to deliver tailored HR solutions including bulk and graduate recruitment, managing cases of underperformance and workers compensations, devising and delivering training and development programs and providing payroll services, job analysis and design, remuneration design and workforce planning strategies.• Research and policy development skills in human resources and operational matters.• Outstanding project management and coordination skills.• Ability to manage within allocated budgets and meet performance standards.• Outstanding communications skills and demonstrated experience in working within and managing teams ranging in size from 3 and up to 100 people, including regionally located staff. Show less

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  White Hat Consulting

  Jan 2000 - Jun 2002

  Consultant and Managing Director

  Provide tailored HR solutions to a range of corporate clients in the public, private and university sectors, in organisations ranging in size from small enterprises(CanDeliver) to multinationals (Siemens Business Services) on matters including:• Industrial/workplace relations consultancy, including dispute resolution, conduct and disciplinary investigations, and advising on the development, creation and negotiations of employment contracts and resolving long term workers compensation cases. • Developed HR strategy including the implementation of robust performance management systems that assisted with the management of culture and change in the business, team development, job and competency profiling and organisational climate and culture diagnostics.• Audited and reviewed HR functions including learning and development strategies, workplace investigations, mediations, employment contracts, HR policies and procedures and enterprise agreements to ensure consistency with organisational imperatives • Identified and tailored development solutions for organisational competencies and leadership development and design, delivered and managed strategies and policies relevant to equity and diversity, occupational health and safety and workers compensation management.• Provided consultancy and assistance in recruitment and retention, remuneration and training program development and delivery in equity and diversity and the management of OH&S and workers compensation cases. Show less

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  Australian National University

  Jan 2003 - Dec 2005

  Manager Employee Relations

  Manage and deliver industrial relations and employment relations advice to University managers and staff. Advise the Vice Chancellor, Chancellor and Heads of Faculty and Schools on all employee relations issues for academic and non-academic staff. Develop overall strategies and approaches to the resolution of industrial relations issues, sympathetic with the functions and aspirations of a national tertiary (Group of 8) education institution. Negotiate and implement workplace employment contracts and agreements, develop and implement terms and conditions of employment and liaise with colleagues in other Group of 8 Universities in developing unified management agendas for bargaining and problem resolution. Negotiate and liaise with individual staff members and managers on performance management and code of conduct violations and liaise with University managers from equity and discrimination and legal areas to drive a comprehensive and strategic approach to dealing with the most complex cases. Show less

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  Doma Hotels

  Jan 2005 - Jan 2009

  Housekeeping Manager

  Undertake and manage all housekeeping activities including the daily and weekly cleaning and servicing of 98 serviced apartments in a four and a half star hotel complex. Ensure a high standard of cleanliness and hygiene, manage staff rosters and budgets. Liaise with reception and maintenance staff to ensure apartments are presented in first class condition at all times.

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  Croatia Deakin Soccer Club

  Jan 2008 - Jan 2009

  General Manager

  Manage and coordinate all Club operations including front and back of house staffing and management, accounts receivable and payable, banking and poker machine revenue reporting. Provide reporting to Management Board on Club operations, manage marketing and promotions and ensure strict compliance with Club rules and ACT Government Regulation. Recruit and train staff, manage rostering within budget and undertake all payroll processing. Undertake and report on gaming machine clearances in accordance with Club procedures and ACT Government Regulations. Manage security operations across the Club and with incidents relating to security, violence, theft and breeches of Club rules in an expeditious manner. Manage and oversight customer service to patrons, market and manage function bookings and liaise with Police, Fire Brigade and Club management on matters that may require further attention. Show less

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  Dickson Backpackers

  Jul 2008 - May 2014

  General Manager

  As manager, and working a 17 hour day, 7 days a week, solely responsible for the day to day operations and strategic management of a backpackers’ hostel (70 beds) including:• Management and delivery of all guest services, reception, financial management and banking, reservations, security, housekeeping. Management and administration including financial management, accounts receivable and payable, strategic planning, risk management, marketing, IT, communications, promotions and relationship management.• Provide full range of administrative support and management advisory services to the hostel owners in the conduct of all their other businesses, Waterfront Restaurant, Choi and Lau Enterprises (commercial tenancies), Hanson Australasia (domestic construction), Hanson Property (Commercial property development), Hanson International (overseas trading and investments). Created and managed all written correspondence, liaised directly with commercial and domestic tenants on property management issues, and managed relationships with legal, property management, financial and banking providers. Managed accounts receivable and banking for these businesses and provided consultancy advice on legal and legislative compliance, health and safety training and the delivery of training to employees. Show less

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  AINSLIE FOOTBALL AND SOCIAL CLUB LIMITED

  Jan 2009 - Jun 2009

  Duty Manager

  Manage all staffing on shift, including supervision and training of staff (up to 30 at one time) and the operations of gaming, dining and alcohol services to ensure high quality service to patrons. Ensure gaming machine clearances for 200 gaming machines are carried out in accordance with Club procedures and ACT Government Regulation. Manage security operations on shift and deal with incidents relating to security, violence, theft and breeches of Club rules in an expeditious and effective manner. Balance tills (18 tills, bar, change box, functions, catering, TAB) at the completion of each staff member’s shift and at end of trade and ensure the Club is secure. Provide customer service to patrons, including poker machine attendant and servicing functions, manage functions and liaise with Police, Fire Brigade and Club management on matters that may arise in the course of the shift. Show less

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  New Hope for Cambodian Children

  Apr 2014 - Jul 2015

  Volunteer Teacher

  Develop and implement curriculumDeliver teaching programsWork in collegiate group on school-wide issuesProvide support and nurturing to children outside class times.

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  Southern Cross Backpackers

  Oct 2015 - Mar 2016

  General Manager

  As manager, and working 7 days a week, reporting directly to owners, oversee and deliver the day to day operations and strategic management of a backpackers' hostel (80 beds) including the delivery of all guest services, reception, reservations, tours, bar services, security, housekeeping, gardening, transport and maintenance. Manage the deployment of hostel staff, ongoing and volunteer to ensure outstanding customer service experiences in the hostel

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  Looking for challenging opportunities in management and administration

  Mar 2016 - Apr 2016

  Job seeker

  Experienced, highly versatile and adept hospitality and customer service champion. Outstanding organisational competence and with demonstrable success in administrative, strategic and team management expertise across private, public and university sectors. • Extensive hospitality, HR, consulting, administration and management experience, • Extensive experience in operational, customer service and strategic management.• Outstanding oral and written communications, troubleshooting and conflict resolution • Clear business focus and results orientation. Seeking long term employment in customer service, hospitality, middle management or HR generalist roles, with scope for exercising well-honed problem solving, people and organisational skills. Show less

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  White Hat Counsulting

  Apr 2016 - Jul 2017

  Independent Consultant

  Provide HR consulting advice to small businesses particularly in the areas of customer service training and development.

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  Clever Contacts

  Apr 2016 - Oct 2016

  Customer Service

  Fundraising for blue ribbon, established charities

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  Super Retail Group

  Nov 2016 - Apr 2017

  Customer Service Representative

  Provide customer service support for 5 major retail brands on online orders and dealing with customer complaints

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  This Life Cambodia

  Jul 2017 - now

  Senior Strategic HR Manager