Jacqueline Acosta

Experience

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  Quality Branded

  Oct 2017 - Apr 2020

  -Utilized administrative duties including but not limited to responding to emails, organization of mail and managing inventory while also managing guest management experiences to provide personalized and unforgettable experiences for VIP guests.-Collaborated with the 11 establishments to track and analyze customer impact by implementing data entry protocols to both document and enhance hospitality efforts resulting in a lower average wait time.

  • VIP Concierge

    May 2018 - Apr 2020

  • Hostess

    Oct 2017 - May 2018
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  Panda Harlem

  Apr 2022 - Mar 2023

  Maitre D'

  -Enhanced customer satisfaction by overseeing logistics and coordinating private events, leading to a successful 2% increase in sales for Q4 2022. -Organized event logistics and maintained clear communication with team members to deliver exceptional guest experiences, resulting in loyal customers dining with us 2.3x a month. -Supported front-of-house operations and effectively communicated staff requirements to upper management, showcasing strong organizational and record-keeping skills.

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  Queens Botanical Garden

  Sept 2023 - Dec 2023

  Social Media Intern

  -Developed and implemented engaging videos, images, and ideas for the organization's social media platforms, including Instagram, which significantly increased community engagement and brand awareness gaining an average of 3% quarterly basis.-Led a successful community outreach program in the Garden by distributing 250 pounds of bulbs and 70 bags of compost, which educated over 100 individuals about the benefits of composting in urban environments and the garden's mission statement.-Facilitated the organization and retrieval of photos to support future community engagement initiatives enhancing successful photo usage for campaigns.-Raise awareness via flyers/newsletter of essential community programs, resulting in a total of 37 in person signups to support funding for community composting campaigns. Show less

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  Memorial Sloan Kettering Cancer Center

  Nov 2024 - now

  Pathology Office Coordinator