Mitch Nelms

Experience

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  DISYS

  Jan 2014 - Aug 2015

  National Account Recruiter

  At Disys, I secured the services of quality candidates who met organizational needs for diverse industry positions. In this role, I utilized strategic methods to identify, recruit, and establish qualified candidate pools, developing candidate and client relationships that enabled flexible and complete staffing solutions for every level of experience. I also attended networking events and career fairs, and maintained applicant tracking system and candidate documentation.

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  Southwest Airlines

  Aug 2016 - Sept 2021

  In my current position, I maintain the highest level of customer service while overseeing ramp personnel and maintaining tight schedules for Southwest Airlines in Dallas. Here, I ensure adherence to organizational and regulatory policies and procedures to maintain the safety and security of staff and customers. To support this, I maintain accurate documentation and confirm aircraft has been properly serviced and prepared prior to departure. I also collaborate with cross-functional teams to identify and address issues and concerns related with bag movement, customer concerns, and on-time performance, train and mentor new staff, and complete special projects. I Produced standard format letter to create consistent Pass Down forms for supervisors to input daily shift information. Recognized with Outstanding rating at last two performance reviews. I Consistently met performance goals through development of accurate forecasts and training high-performing workforce to work accurately and efficiently. Show less

  • Sr Ground Operations Supervisor

    Sept 2017 - Sept 2021

  • Ramp Lead Agent

    Aug 2016 - Sept 2017
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  UPS

  Oct 2020 - May 2021

  Operations Supervisor

  At UPS, I provided staff and customer support while overseeing daily operations at a UPS station. In this position, I trained and mentored staff to promote professional development, increase efficiency and accuracy, and deliver excellent customer service by leading workflow processes to meet organization standards while adhering to policies and procedures. I addressed issues and coordinated special projects while maintaining adherence with organizational and government regulations, identified opportunities for improvement, and developed strategies to address them. Developed daily dispatch and operations plans with the station manager to enable delivery of target goals and support afternoon supervisor’s success in meeting targets. Show less

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  Amazon

  Sept 2021 - now

  Responsible for the last mile day-to-day operations in the Dallas/Fort Worth area, including inbound Sort/Sequence, Dispatch, OnRoad, RTS. Constantly engage with site and regional leadership to implement new operational improvements to achieve the station’s safety, quality, productivity and CE performance. Manage DSPs/Transportation Carriers to ensure they adhere to Amazon guidelines. Manage and lead a Team of 200+ employees including Shift Managers, Shift Assistants, Dispatchers, Drivers and Sort Associates. Develop future production and labor plans and represent station on S&OP and labor planning meetings. Troubleshoot any problems impacting performance through to resolution, escalating as necessary. Monitor and implement safety guidelines and initiatives. Ensure compliance throughout the site to global process standards and work on continuous improvement initiatives. Manage, monitor and drive the station’s Key-Performance Indicators (KPI’s). Interact with all support teams (LP, quality, safety, HR etc.) to develop plans to meet business objectives. Show less Strategically leading teams to ensure timely and efficient processing of volume, while exceeding production goals and holding safety and quality to the highest standard. Manage and lead a Team of 200+ employees including Shift Managers, Shift Assistants and Sort Associates. Create and maintain positive relationships within all areas of Amazon as well as business partners, associates and management team. Hire, develop, and promote individuals and take part in organizational development. Analyze operational practices to identify cost savings in multiple work areas, implement process improvement plans to help achieve goals and drive business needs. Create and manage workforce schedules and flow processes on a daily basis. Help develop Area managers and process assistants, leveraging strengths in leadership principles and identifying new and potential opportunities. Show less

  • OTR Operations Manager AMZL

    Sept 2022 - now

  • UTR Operations Manager AMZL

    Sept 2021 - Sept 2022