Raniel Singh

Experience

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  Nedbank

  Aug 2008 - Jun 2019

  •Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank. •Identify common customer service breakdown and drive relevant corrective measurements to ensure customer satisfaction. •Conduct service related workshops and training interventions to improve customer service. •Analyse relevant customer feedback systems and identify common trends in customer breakdowns and recommend corrective action to achieve world class service expectations. •Ensure adherence to service standards and strategies by observation and measurement and recommending corrective action. •Support relevant areas to achieve sales and service objectives by highlighting gaps and opportunities. •Monitor and coach to ensure understanding and effective utilisation of all sales and service systems to achieve strategic objectives.. Ensure Areas comply with AML, FATCA, Fica and Exchange control, in accordance to the South African Reserve Banks Exchanges Manuel. •Monitor budget to ensure no overspend on marketing and sales within the region. •Improve branch profitability through driving net new to franchise acquisition. •Identify gaps in sales performance and provide training to impacted staff. •Drive strategic sales levers by observing; coaching and testing for understanding. •Increase sales by researching market and identifying sales opportunities and ensuring fulfilment. •Drive daily sales disciplines by identifying shortfalls and ensuring corrective action is taken. •Measure and drive sales leads and usage of relevant sales systems to improve cross selling opportunities. •Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned. •Share knowledge and industry trends with team and stakeholders during formal and informal interaction. Show less To manage an internal portfolio of clients in Nedbank. To build proactive relationships through a deeply satisfied service experience with loyal, distinguished and profitable clients by retaining, expanding and acquiring these clients, whilst adhering to processes and procedures to ensure compliance and reduce risk.Retain investments.Handle client queries telephonically, via e-mail and face-to-face. Give advice and offer guidance regarding Nedbank product offerings.To deliver the service model through the contact strategy in order to gain the competitive advantage and deepen client relationships.- to deeply satisfy client expectation through under promising and over delivering.- to offer world-class service as defined by WCS way. Provide clients with information on other services and products.Promote & execute CVP effectively and efficiently.Pro-actively identify client needs and ensure that clients needs are met.Ensure overall client satisfaction Show less Proactively initiate sales; ensure sales targets are met; cross sell products to customers; generate leads to personal financial planning; action leads received; load deals; motivate to credit; liaise with product divisions; follow up outstanding deals and leads; gather required documentation; provide feedback to clients; follow intermediary code of behaviour.Focus on client retention; build and maintain relationships with clients to ensure financial needs of clients are met across all product lines. Educate and navigate customers; provide efficient quality service; resolve client complaints and queries; proactively call clients; make client appointments; action renewal reports. Implement client call back policy as per requirements. Show less Capture internal transfers on the Debit and Credit Waste Capture screen (DCWC), in order to balance the suspense accounts to rectify anomalies and prevent risk.Authenticate and validate documents, electronic transactions, requests for manual bank-own-cheques payments, bank guaranteed cheques and cheque encashment/deposits as requested by clients or third party to ensure compliance standards are met and no losses incurred.Capture vendor payments, procurement requirements and staff re-imbursements by processing the amounts on the relevant system to ensure timeous payments and ordering of stationery.Collect and/or submit FICA documents for verification and retain until account has been verified, and destroy to ensure client confidentiality.Verify and allow client access to safe custody under dual control to ensure safe custody of clients' deposits (applicable in certain branches Show less Initialise teller terminal; cancel/ reverse transactions; process credit card withdrawals; checking & cashing cheques; accept/clear postal orders; conduct change for change; conduct inter teller transactions; accepting internal & mzanzi transfers; accept cash deposits; refer and accept special clearances/ salaries/ cleared funds; accept cheque deposit box deposits; refer and process forced teller transactions; accept mixed deposits; accept teller cash card deposits; accept/ refer teller cheque deposits; updating of passbooks; authenticate & process applications for banks own cheques; teller balancing (cash-up); accept and process ATM deposits; preparing clean waste; input of DCCH screen (cash holdings); declare teller differences (shortages/surplusses), if applicable. 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  • National Sales Manager Non-Resident and Embassy Banking

    Feb 2017 - Jun 2019

  • Relationship Manager

    Jun 2014 - Jan 2017

  • Staff Banker

    Oct 2011 - Jun 2014

  • Banker Sales

    Nov 2010 - Oct 2011

  • Banker Services

    Apr 2009 - Nov 2010

  • Banker sales & service

    Oct 2008 - Apr 2009

  • Bank Teller

    Aug 2008 - Oct 2008
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  FNB South Africa

  Jun 2019 - now

  • Product and Support Operations Manager-Foreign Nationals and Non-Residents

    Apr 2020 - now

  • Product Specialist(Non-Resident and Foreign Nationals)

    Jun 2019 - Apr 2020