Kevin Mullarkey

Experience

• 

  Starbucks

  Jan 2012 - Jan 2018

  Shift Supervisor
• 

  Epiq

  Jan 2018 - now

  Work responsibilities include overseeing all Contact Center lines of business with a major client in financial services, including compliance oversight, key performance metrics, and risk mitigation. I also am responsible for managing a team of 4-8 program managers/support team managers. At maximum capacity I’ve had a team of 900 people rolling up to me. Work responsibilities included managing a support team of 40-60 people, while overseeing and managing multiple programs for a high-profile client. I acted as the liaison between various internal departments and our external client. Work responsibilities included managing a team of 45 phone agents, developing team leads, and achieving performance metrics while performing various administrative tasks and adapting to new client needs.

  • Senior Program Manager

    Jan 2018 - now

  • Program Manager

    Feb 2020 - Nov 2021

  • Contact Center Supervisor

    Jan 2018 - Feb 2020