Tracy Williams, MBA

Experience

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  NCR Corporation

  Feb 1996 - Apr 2001

  • Planned and provisioned components to support large scale and high reliability hardware, storage & networking equipment • Supported NCR’s National Hospitality Accounts such as Applebee’s, Pizza Hut, KFC and Long John Silvers • Ensured that spare parts were adequately provisioned throughout the United States to satisfactorily support customers• Provided forecasting information to the Planning & Purchasing Departs to ensure optimal inventory levels within NCR’s Distribution Center• Utilized several company databases to monitor NCR’s emergency stocking location’s compliance with Major Accounts Support Plans• Provided analytical support to Customer Account Managers for both new equipment rollouts as well as maintenance of existing products Show less

  • LOGISTICS ANALYST

    Oct 1998 - Apr 2001

  • BUYER/ANALYST

    Feb 1996 - Oct 1998
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  Tyco Safety Products

  Apr 2001 - Oct 2003

  SUPPLY PLANNER

  • Responsible for product supply planning processes including, creation of a monthly supply plan covering a 5 weekly supply line• Worked with both internal & external suppliers on identifying capacity or material availability constraints• Worked with demand planners to incorporate changes to forecasts, analyze product trends and initiate the necessary changes to the supply plan• Established Build to Replenish re-order point & target inventory for labels and source tagging• Participated in all new products development team meetings providing phase-in /phase-out plans for label tags• Participated in monthly Supply/Demand meetings & presented supply plans & resulting inventory levels to Sr Executives at Executive Sales & Operations Planning Meetings Show less

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  Wilpak Corp

  Oct 2003 - Jun 2004

  PRODUCTION PLANNER

  • Coordinated receipt and/or purchase of all materials needed for production• Maintained appropriate inventory levels to ensure customer service reliability• Communicated with production & transportation departments to coordinate efficient delivery of supplies• Worked closely with all departments for planning & transitioning of new business including the setting up of SKUs, BOMs and Product structures

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  Panasonic

  Jun 2004 - Sept 2006

  SENIOR DEMAND PLANNER

  • Led, managed & coordinated tactical forecasting & Sales & Ops planning process.• Developed a statistical demand forecast using SAP APO Demand Planning• Facilitated the development of consensus forecast between Sales & MRP using statistical forecast, sales team forecasts & trade data as inputs.• Adjusted and refined forecasting statistical algorithms to improve forecast accuracy.• Provided forecasting support for build out and launch programs.• Identified & implemented continuous improvements for forecasting process.• Provided senior level business analysis support & reports for decision-making including assessment of business level forecasts short to medium term (0-18 months)• Facilitated, communicated, and supported sales personnel, business unit manager, factory, customer requirements and accounting.• Delivered demand planning statistical modeling, production planning support, replenishment planning support, inventory optimization, advanced analytics, delivering end to end supply chain results Show less

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  IBM

  Sept 2006 - May 2023

  • Achieved 99.9% fulfillment rate while remotely managing supply chain operations for 3PL Fulfillment Center in Huntsville, Al.• Collaborated and facilitated weekly meetings with cross-functional teams (Purchasing, Order Scheduling, Production Control & Engineering) • Effectively managed inventory cost control throughout the product life cycle with focus on mitigating risk associated with excess & obsolete inventory for supply chain optimization.• Exceeded EOQ shipment target of 95%• Prepared and presented quarterly performance results to executive team.• Achieved highest customer satisfaction score of 98.1% leading to a significant decrease in customer complaints related to parts issues (short shipment/DOA/Damaged in-transit/Wrong parts shipped). • Developed tracker to root cause and manage customer issues which improved customer relations with IBM.• Developed plans that support manufacturing, fulfillment, sales and supply chain operations, at IBM, Contract Manufacturing, OEM and/or fulfillment logistics centers.• Responsible for ongoing supply chain management process improvement, business objectives & cost optimization.• Negotiated frequently with multiple functions (product development, scheduling, procurement, etc.) to achieve supply chain commitments & desired objectives. Show less • Responsible for worldwide supply, demand planning & inventory management for Storage OEM products with yearly revenue > 300 million• Provided functional supply chain excellence and leadership as the focal point for IBM (within the Storage Fulfillment & Logistics depts.) & its high-profile external OEM Customers• Revamped and improved demand planning process with the creation of new reports• Designed a Pseudo MRP system through the utilization of excel spreadsheets.• Successfully implemented and problem solved issues relating to materials & logistics plans that affected the end-to-end supply chain with IBM’s product life cycle.• Managed activities at three logistics centers (US, Europe and Mexico) to ensure on time order processing, data integrity and inventory control.• Led the testing and transfer of multi-million dollar hub operations from USA to Guad Mexico• Worked closely with IBM sales reps to establish dynamic demand forecasts & to determine revised build plans for IBM’s manufacturing operations.• Directly responsible for customer satisfaction while balancing financial targets for sales, inventory & logistics expenses.• Delivered world class service resulting in significant revenue growth over three quarters.• Fulfillment lead for IBM’s multi-million dollar manufacturing outsourcing project where manufacturing from IBM Singapore was moved to two contract facilities in HK and Japan• Generated weekly reports, led customer meetings & held meetings with IBM’s Singapore manufacturing team.• Communicated a 13 week build plan to the Manufacturing Team & worked with them to ensure raw material & resource availability. • Responsible for continuous improvement of practices & processes aimed at enhancing overall effectiveness. Performed supply/demand, inventory, fulfillment or logistics. Show less • Led inventory planning & forecasting at various contract manufacturing partners & jointly developed build plans to support demand.• Executed inventory planning, MRP & other activities to maintain stocking levels in support of the overall build plan and forecast.• Executed purchase order releases to contract manufacturing partners. • Worked closely with Inventory Sourcing resources in the overall management & monitoring of manufacturing partners.• Provided leadership in the creation & monitoring of Min Max inventory levels for all worldwide stocking locations.• Provided testing support to Oracle ERP implementation Show less

  • INTEGRATED SUPPLY CHAIN OPS PROFESSIONAL

    Apr 2011 - May 2023

  • WW OEM CUSTOMER VOLUME PLANNER

    Jul 2009 - May 2023

  • INVENTORY & PRODUCTION PLANNER

    Sept 2006 - Jul 2009
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  Cox Communications

  Aug 2023 - now

  SUPPLY CHAIN PLANNING SR ANALYST