ALI ALZUBAIDI

Experience

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  Panda Retail Company – Savola Group

  Jul 2001 - Dec 2005

  • Front End Supervisor

    Jun 2002 - Dec 2005

  • Cashier Customer Service

    Jul 2001 - Jun 2002
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  SUNBULLAH COMPANY

  Dec 2005 - Mar 2006

  Assistant Store Manager

  Collaborated in managing daily store operations, emphasizing excellent customer service and satisfaction.Provided vital support in inventory control and management, maintaining accurate stock records.Trained and guided store staff to uphold company standards and achieve operational excellence.

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  AL SADHAN COMMERCIAL Company

  Feb 2007 - Aug 2008

  Assistant Store Manager

  Assisted in overseeing day-to-day store operations, ensuring seamless and efficient functions.Supported inventory control and management efforts, optimizing stock levels and minimizing discrepancies.Trained and supervised store staff to deliver exceptional customer service and achieve sales targets.

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  SAUDI CARREFOUR Company

  Aug 2008 - Dec 2008

  Assistant Manager - Front-End Operations, Saudi Carrefour Company, Riyadh, Saudi Arabia

  Oversaw daily operations of the front-end area, including cashier management and customer service.Trained and supervised cashiers to ensure efficient and accurate cash handling and excellent customer interactions.Implemented customer service strategies to enhance the overall shopping experience and resolve customer inquiries and complaints.Monitored checkout lines and streamlined queuing processes to reduce customer wait times.Collaborated with store management and other departments to optimize front-end processes and ensure seamless operations.Conducted periodic performance evaluations for front-end staff, providing feedback and recognizing top performers.Assisted in maintaining inventory accuracy and managing stock replenishment for front-end merchandise.Ensured compliance with company policies and procedures, particularly related to cash handling and security.Prepared financial reports related to front-end sales, cashier performance, and customer feedback for management review. Show less

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  KING ABDULAZIZ MEDICAL CITY NATIONAL GUARD HOSPITAL

  Nov 2008 - Aug 2015

  Call Center Agent

  Responded to inquiries and provided support to patients and healthcare providers.Assisted in appointment scheduling, medical inquiries, and redirection to appropriate departments.Maintained accurate call logs and met service level agreements for prompt issue resolution.

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  King AbdulAziz Medical City RUH

  Aug 2015 - Dec 2017

  Patient information clerk

  Maintained accurate patient records, ensuring confidentiality and compliance with privacy regulations.Supported healthcare staff in retrieving and organizing patient information.Demonstrated exceptional attention to detail in maintaining data accuracy and integrity.

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  KING ABDULAZIZ MEDICAL CITY NATIONAL GUARD HOSPITAL

  Dec 2017 - May 2021

  Patient Relation officer at hotline

  Complaint Handling: Receiving and managing patient complaints and concerns via the hotline, ensuring a timely and empathetic response to address their issues.Issue Resolution: Investigating and resolving patient complaints by coordinating with relevant departments and following up to ensure satisfactory resolutions.Customer Service: Providing excellent customer service to patients, demonstrating empathy, active listening, and effective communication.Data Collection and Reporting: Documenting complaints, gathering relevant data, and generating reports to present trends and patterns for process improvement.Process Improvement: Collaborating with relevant stakeholders to identify recurring issues and suggesting improvements in the complaint resolution process.Call Monitoring and Quality Assurance: Monitoring hotline calls to ensure compliance with established protocols and maintaining a high level of call quality.Patient Empowerment: Empowering patients by providing them with information on their rights, hospital procedures, and avenues for addressing concerns.Interdepartmental Collaboration: Liaising with different hospital departments to address complex complaints and ensure a coordinated approach to issue resolution.Continuous Training: Participating in ongoing training and development programs to enhance communication and problem-solving skills in handling patient complaints.Patient Satisfaction: Measuring patient satisfaction levels through post-call surveys and implementing strategies to improve overall satisfaction. Show less

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  Ministry of National Guard Health Affairs (MNGHA)

  May 2021 - Jul 2023

  Inventory Control Specialist

  1- Conduct comprehensive inventory audits, analyzing processes and controls to identify gaps and potential risks.2-Develop and implement strategies to optimize inventory management and minimize costs.3-Collaborate with cross-functional teams to ensure compliance with policies, procedures, and regulatory requirements.4-Prepare detailed reports highlighting audit findings and recommend improvements to enhance operational efficiency.