Nadine Pitts

Experience

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  CCH-WoltersKluwer - Sage Software

  Sept 2004 - Mar 2008

  Customer Support Supervisor/Team Lead

  • Direct reporting responsibility up to 25 staff members. • Developed associated projects and initiatives to support improvement objectives. • Resolved Customer Complaints. • Worked with Product Development to prioritize software opportunities and enhancements. • Performed Pre-Sales consulting for Field Sales Reps and Specialists. • Organized action plan to address customer shared feedback with General Manager and Product Development. • Continually reviewed department procedures to ensure efficiency and accountability. • Managed team work hours ensure optimum performance. • Developed training programs for new and existing employees in support and development. Show less

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  Thomson Reuters

  Mar 2008 - now

   Manage client implementation of Alteryx Designer and Server Develop Alteryx customer training for Alteryx Designer Initiated Alteryx workflow library concept as an additional service offering Created MS Access databases and Alteryx workflows to develop customized reports. Performed quality assurance regression testing on Alteryx ONESOURCE connectors Assisted the improvement of organization health score through committee contribution. Facilitate sales with client communication related to Alteryx. Implement of ONESOURCE Research and Development application. Received 2019 Professional Services Excellence award. Developed standardization of procedural steps to improve efficiency of work and to improve communication. Show less  Manage client special projects unique solutions and services offerings. Build Statement of Work for contracts with clients. Created database update scripts and SQL custom reporting for program modification. Develop timelines and resource management for larger conversion and special utility projects. Facilitate Sales with client communication at it relates to special services. Assist Support and Development with diagnosis of issues. Identify special development requests and documents specifications, and submit design and implementation needs to development. Implemented the use of a Help Center with regards to Professional Service Work. Formulated an on-boarding process for individual assisting in Professional Service Team. Developed standardization of procedural steps to improve quality of work and to improve communicates. Delivered detail tracking system to facilitate the tracking of current projects and record relevant communication and “lesson learned” regarding project. Show less • Analyze accounting firm's operation and reporting needs in regards to managing their practice more efficiently. • Develop new consulting offers to increase efficiency and effectiveness for client and company. • Lead firms through managing the implementation of time and billing software. • Conducted instruction class for the products GoFileRoom and Practice CS.• Update training guides, best practices and implementation plans for GoFileRoom and Practice CS.• Concurrently manage 15 to 45 special project services for clients with regards to custom solutions Show less

  • Senior Implementation Consultant - Corporate Division

    Oct 2018 - now

  • Senior Technical Consultant - Professional Services - Professional

    Mar 2012 - Oct 2018

  • Technical Consultant – Firm Management Software - Professional

    Mar 2008 - Mar 2012