Pooja Ankolekar

Experience

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  Fortune Inn Valley View

  Aug 2013 - Feb 2015

  OJT (On Job Training)

  Front Office, F & B Service, F & B Production, Housekeeping and Shadow Manager training.

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  JW Marriott

  Dec 2014 - Dec 2014

  Vocational Training

  Front office-AYS (At Your Service) and GR (Guest Relations)

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  ITC Hotels

  May 2015 - Jul 2015

  Vocational Training

  Front office -SPG reservations, Supporting, Reg cards, VIP preferencesWelcom assistance-Wake-up calls, Entering complaints, Transferring callsF & B Service- Buffet set-up, Branding, bullets, Napkin folding, Hostess, Inventory, Juice station.

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  Courtyard by Marriott

  Dec 2015 - Dec 2015

  Vocational Training

  Bakery- Preparing various desserts, Buffet set-up, Christmas decorations, Inventory check and tagging, Live counter on festive events, Sunday brunch- Gueridon service.

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  Taj Hotels

  Jul 2016 - Dec 2016

  Reservations Intern

  Handling aspects like processing reservations through different sources, preparing management reports, using strategies to upsell, inter-department co-ordination, settling payment, configuration, and understanding basic technical knowledge and being updated.

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  DoubleTree by Hilton

  Aug 2017 - Feb 2018

  Reservations Agent- Business Development

  • Handling telephone calls and upselling the hotel product- Rooms and F&B.• Prepare Managerial reports & attend morning meetings.• OnQ system- Changing rates and putting restrictions.• Advance purchase charging, posting and accounting.• Process reservations through various channels

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  Taj Hotels

  Mar 2018 - Mar 2021

  Reservations Agent- Revenue and Sales & Marketing

  • Decide on room position availability.• Modify, cancel and confirm waitlisted reservations.• Handle vouchers, advance payment and third-party discrepancies.• Work with Synxis.• Answer calls and emails promptly.

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  Holiday Inn Express

  Jul 2022 - Jun 2023

  Guest Relations

  • Verifies accurate loyalty member recognition and ensures precise room assignments.• Handling customer complaints and special requests.• Multi-tasking between three departments on the entire shift by self.• Train, supervise and support staff and workload during shifts.• Provide critical analysis of strategies and statistics and maintain inventory.

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  Accor

  Jul 2023 - now

  Junior Multi Hotel Revenue Manager