Pooja Ankolekar

Pooja Ankolekar

OJT (On Job Training)

Followers of Pooja Ankolekar581 followers
location of Pooja AnkolekarMunich, Bavaria, Germany

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  • Timeline

  • About me

    Junior Multi Hotel Revenue Manager

  • Education

    • Volkshochschule Rosenheim

      2022 - 2023
      Integrationskurs German Language and Life in Germany 98%
    • Welcomgroup Graduate School Of Hotel Administration

      2013 - 2017
      Bachelor's degree Hospitality Administration/Management

      Activities and Societies: Appointed as Cultural Secretary of the college; Worked as a core volunteer and organized UTSAV event for Celebrity Chef- Vikas Khanna; Received awards in Alta Vista (Travel and Tourism Fest) and Exodus; Participated in VSO, Cultural activities and Food Fest; Inter college March-past and Table Tennis

    • DAV Public School, Pune

      2011 - 2013
      Science 11-12th
    • Gurukul, Pune

      2010 - 2011
      10th

      Activities and Societies: Athletics, Drawing & Painting- Elementary and Intermediate Level, Ceramics and Dancing- Shiamak Davar's Institute For Performing Arts.

  • Experience

    • Fortune Inn Valley View

      Aug 2013 - Feb 2015
      OJT (On Job Training)

      Front Office, F & B Service, F & B Production, Housekeeping and Shadow Manager training.

    • JW Marriott

      Dec 2014 - Dec 2014
      Vocational Training

      Front office-AYS (At Your Service) and GR (Guest Relations)

    • ITC Hotels

      May 2015 - Jul 2015
      Vocational Training

      Front office -SPG reservations, Supporting, Reg cards, VIP preferencesWelcom assistance-Wake-up calls, Entering complaints, Transferring callsF & B Service- Buffet set-up, Branding, bullets, Napkin folding, Hostess, Inventory, Juice station.

    • Courtyard by Marriott

      Dec 2015 - Dec 2015
      Vocational Training

      Bakery- Preparing various desserts, Buffet set-up, Christmas decorations, Inventory check and tagging, Live counter on festive events, Sunday brunch- Gueridon service.

    • Taj Hotels

      Jul 2016 - Dec 2016
      Reservations Intern

      Handling aspects like processing reservations through different sources, preparing management reports, using strategies to upsell, inter-department co-ordination, settling payment, configuration, and understanding basic technical knowledge and being updated.

    • DoubleTree by Hilton

      Aug 2017 - Feb 2018
      Reservations Agent- Business Development

      • Handling telephone calls and upselling the hotel product- Rooms and F&B.• Prepare Managerial reports & attend morning meetings.• OnQ system- Changing rates and putting restrictions.• Advance purchase charging, posting and accounting.• Process reservations through various channels

    • Taj Hotels

      Mar 2018 - Mar 2021
      Reservations Agent- Revenue and Sales & Marketing

      • Decide on room position availability.• Modify, cancel and confirm waitlisted reservations.• Handle vouchers, advance payment and third-party discrepancies.• Work with Synxis.• Answer calls and emails promptly.

    • Holiday Inn Express

      Jul 2022 - Jun 2023
      Guest Relations

      • Verifies accurate loyalty member recognition and ensures precise room assignments.• Handling customer complaints and special requests.• Multi-tasking between three departments on the entire shift by self.• Train, supervise and support staff and workload during shifts.• Provide critical analysis of strategies and statistics and maintain inventory.

    • Accor

      Jul 2023 - now
      Junior Multi Hotel Revenue Manager
  • Licenses & Certifications

    • ISG Wine Fundamentals Certificate Level 2- USA

      International Sommelier Guild
      Apr 2014
    • ISG Wine Fundamentals certificate Level 1- USA

      International Sommelier Guild
      Mar 2014
    • Zertifikat B1 Deutsch-Test für Zuwanderer

      Federal Office for Migration and Refugees
      Mar 2023
    • Heyward Emerging Leaders

      Heyward Group
      Sept 2024
    • Goethe Zertifikat A1

      Goethe Institut Indien
      Sept 2021
    • Advanced Hospitality Revenue Management: Pricing and Demand Strategies

      Cornell University
      May 2025
    • Introduction to Leadership

      Typsy
      Aug 2020
    • ITC Fellowship Merit Cum Cash Award for Academic Topper

      Welcomgroup Graduate School of Hotel Administration, Manipal
      Mar 2017
  • Honors & Awards

    • Awarded to Pooja Ankolekar
      Highest Upseller- Room Reservations for the Year 2019 Taj, Dubai Jan 2020
    • Awarded to Pooja Ankolekar
      Highest Upseller- Rooms and Breakfast for the Quarter-(October, November and December) Hilton Dec 2017
    • Awarded to Pooja Ankolekar
      2nd Position Overall in terms of GPA - Feb 2017
    • Awarded to Pooja Ankolekar
      2nd Position in Accomodation Operations - Feb 2017
    • Awarded to Pooja Ankolekar
      2nd Position in Accomodation Operations - Feb 2016
  • Volunteer Experience

    • Student Volunteer

      Issued by Volunteer Services Organization on Apr 2016
      Volunteer Services OrganizationAssociated with Pooja Ankolekar
    • CARE Committee Member

      Issued by DoubleTree by Hilton on Sept 2017
      DoubleTree by HiltonAssociated with Pooja Ankolekar