Connor W.

Experience

• 

  Texas Public Safety Association

  Aug 2017 - now

  • Developed and managed digital experiences on cloud platforms using Docker, Node.js, Next.js, PostgreSQL, Redis, S3, Cloudflare, React.js, Vue.js, and Twilio.• Ensured data security through Zero Trust strategies, SAML policies, just-in-time provisioning, and firewalls.• Formulated long-term technology strategies and cost-benefit analyses for future integrations.• Mentored leadership in Marketing, Data Security, and Digital Communication best practices. • Deployed and managed physical hardware at multiple conferences• Developed and maintained a membership database system enabling business logic across the organization with single sign-on applications, automated workflows, and invoicing• Converted all paper-based processes to modern digital processes, utilized by over 2,700 members.• Deployed security policies and best practices to improve organization data security. • Organized and trained over 600 volunteers and deployed them to 32 different events at multiple competition conferences with over 1,500 attendees each• Coordinated and recruited judges for multiple competitions with over 80 volunteer judges each (Law Enforcement Officers, 911 Dispatchers, Attorneys, Judges, Firefighters, EMT's, etc)• Negotiated and secured Hotels, Meeting Spaces, and Exhibit Halls for State Conferences.• Managed Registration of thousands of students and teachers. • Designed, developed, and deployed a new TPSA website with an integrated Content Management System• Designed and implemented the TPSA branding colors, fonts, logos, and guidelines.• Converted paper information and event rubrics to digital formats

  • Director of Information Technology

    Apr 2022 - now

  • System Administrator

    Aug 2020 - May 2022

  • Event Planner

    Aug 2017 - May 2022

  • Information Technology Intern

    Aug 2017 - Aug 2020
• 

  Kroger

  Aug 2018 - May 2022

  • Maintained line Queuing Compliance for over 31,000 customers/week in a store averaging over $700,000 in sales/week• Created an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store• Worked with Accounting and Front-End associates to ensure cash flow and transactions were completed properly• Practiced loss prevention measures to lower store shrink• Performed administrative functions such as scheduling, reports, and training Show less • Responsible for being visible and actively greeting, engaging and assisting customers.• Process customer transactions through the check lane quickly, accurately, and efficiently.• Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.• Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.• Understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, DVDs)• Complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Show less • Meets and exceeds the expectations of customers for easy shopping, freshness, variety, and cleanliness• Receives the orders from the customers from Order Selector according to the guidelines of the company, and stores products in optimal temperature zones• Initiates and completes the selection process for the online orders of customers• Ensures the freshness and quality of all chosen items• Uses a portable phone to communicate with customers and responds to their calls in a professional and timely manner• Retrieves the orders of each customer from all staging locations and ensures the accuracy of the orders. Also loads orders into the cars of the customers• Processes all orders through the POS (point of sale) system• Maintains the cleanliness and organization of equipment and staging areas• Gives feedback about the pricing, scanning, discrepancies in location of items, scanning, and invalid temperature types to the store e-Commerce supervisor• Inspects the company’s equipment and notifies the store e-Commerce supervisor of the items which need to be repaired• Performs opening and closing procedures required Show less

  • Front End Supervisor

    Feb 2020 - May 2022

  • Cashier and Self Check-out Attendant

    Aug 2019 - Feb 2020

  • E-Commerce Clerk

    Aug 2018 - Aug 2019
• 

  The University of Texas at Dallas

  Sept 2020 - Nov 2021

  • Monitored daily activities in over 240,000 sqft of buildings while providing instruction and support to Student Attendant staff on-site• Executed and coordinated regular building procedures such as opening and closing; in addition to emergency procedures such as evacuations and fire activations• Enforced policies to ensure and maintain a safe and positive environment for all patrons• Worked in conjunction with Professional Staff to ensure efficient daily operations of the Union• Oversaw the opening and closing of our facilities• Provided excellent customer service to students, campus departments, and building visitors• Assisted with room set-ups and take-downs, while assisting with media and technology needs• Performed minor maintenance and general upkeep of the building Show less

  • Student Union Student Manager

    May 2021 - Nov 2021

  • Student Union Student Attendant

    Mar 2021 - May 2021

  • Office of Student Volunteerism Student Leader

    Sept 2020 - May 2021
• 

  DLG Enterprises, Inc.

  Nov 2021 - Oct 2022

  Node.js Junior Full-Stack Developer

  • Developed key feature requests for client systems in Node.JS, MySQL, Express.js, Jade, HTML/CSS3, and JQuery.• Investigated, mitigated, and developed fixes to Server Side and Client Side bugs.• Documented and analyzed legacy systems and developed plans to upgrade to newer technology stacks and better practices.

• 

  Directus

  Oct 2022 - now

  Software Engineer