Raza Abbas

Information Technology Trainee

473 followers

Karachi Division, Sindh, Pakistan

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Timeline
About me
Customer Care Officer | Affiliate & Digital Marketing Executive | IT Trainee Intern. | former Freelance Graphic Designer
Education
- ILMA University - Formerly IBT
  2017 - 2021
  Bachelor's degree Computer Science
- Govt. College for Men, Nazimabad
  2015 - 2017
  Intermediate Computer and Information Sciences, General
Experience
- Etcetera
  Jul 2021 - Sept 2021
  Information Technology Trainee
  Intern. IT Trainee
- AFFILITO
  Sept 2021 - Mar 2024
  To Run international SEM campaigns on Google Ads for monetizationUtilize Google Keyword Planner/Ahrefs/SEMrush for marketing research & strategy makingTo manage affiliate networks while registration and by responding their emails in their mean-timePublish each campaign having their specific Budget & Bids, Time-Interval, Targeted & Excluded Location with KeywordsTo coordinate with finance team for remittances & web development team for any possible manipulations in the website Show less
  - Affiliate Marketing Executive
    Sept 2021 - Mar 2024
  - Data Entry Analyst
    Sept 2021 - Apr 2022
- UBL - United Bank Limited
  Mar 2024 - now
  Customer Care Officer
  Escalating / highlighting customer issues / incidence through complaint CRM Addressing customer queries and concern efficiently. Elaborate consumer loan products to CMEnabling all ADC channels including Net-banking / Credit & Debit Card Activation and Blocking / SMS Alerts / E-statement upon CM requestEnsuring a minimum call abandoned ratio by answering calls within threshold defined by organization
Licenses & Certifications
- Affiliate Marketing
  EMarketing Institute
  View certificate
- Introduction to Affiliate Marketing
  Webgains
  View certificate
- Financial Literacy Training Program
  National Financial Literacy Program For Youth by NIBAK (National Institute of Banking And Finance), A project of State Bank of Pakistan (SBP).
  Nov 2020
  View certificate
- Elements of Artificial Intelligence
  ReaKtor online platform, verified by University of Helsiki
  Aug 2020
  View certificate
- Graphic Design
  Virtual University, affiliated by (Ministry of Information Technology & Telecommunication, Pakistan)
  Aug 2020
  View certificate
- Freelancing
  Virtual University, affiliated by (Ministry of Information Technology & Telecommunication, Pakistan)
  May 2020
  View certificate
- WordPress
  Virtual University, affiliated by (Ministry of Information Technology & Telecommunication, Pakistan)
  May 2020
  View certificate
- The Fundamentals of Digital Marketing
  The Open University
  Jan 2020
  View certificate