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Kazumi Rouleau

Kazumi Rouleau

Web Programmer

Followers of Kazumi Rouleau149 followers
location of Kazumi RouleauAmsterdam, North Holland, Netherlands

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  • Timeline

  • About me

    Client Advocate Manager for AppScan at HCL Technologies

  • Education

    • University of Ottawa

      -
      Bachelor of Arts (B.A.)

    • New York University

      -
      Master of Arts (M.A.)

  • Experience

    • Fisheries and Oceans Canada

      Mar 1998 - Mar 1999
      Web Programmer

      Consultant for Year 2000 project

    • Certus Concepts Online Inc

      Mar 1999 - Apr 2000
      Web Developer

    • Hummingbird

      Apr 2000 - Jun 2005

      • Manager of Technical Support

        Jun 2001 - Jun 2005

      • Product Support Specialist

        Apr 2000 - Jun 2001

    • Watchfire

      Jun 2005 - May 2008
      Senior Technical Support Engineer

    • IBM

      May 2008 - Feb 2017

      • Software Support Manager for EMEA, APAC and India

        May 2013 - Feb 2017

      • Team Lead

        Feb 2011 - May 2013

      • Senior Technical Support Engineer

        May 2008 - Feb 2011

    • HCL Technologies

      Mar 2017 - now

      • Client Advocate Manager for AppScan

        Jul 2020 - now

      • Global Software Support Manager HCL Technolo

        Jan 2020 - Jul 2020

      • Software Support Manager for EMEA, APAC and India

        Mar 2017 - Dec 2019

  • Licenses & Certifications

    • Certified Support Manager

    • Certified Support Manager

      Service Strategies
      View certificate certificate