Hazel C.

Experience

• 

  Bayer Business Services

  Jan 2014 - Jan 2019

  • Incident and Database Management• Stakeholder Management• Project Coordination• Content Management • KPI Implementation and Progress Reporting (Backlog Report, Daily Volume Report, Project Track Report)• End User Training• Documentation Maintenance • Invoice Processing, Data Entry, Reporting• Payment Processing

  • Central Application Support - Senior Associate

    Jan 2018 - Jan 2019

  • Demand Manager

    Jan 2016 - Jan 2018

  • Accounts Payable Analyst

    Jan 2014 - Jan 2016
• 

  Accenture

  Jan 2019 - Jan 2020

  SAP Support Engineer

  • Incident Management and Escalation

• 

  Oracle

  Jan 2020 - Jan 2020

  Technical Support Engineer

  • Guide customers on using product functionalities and answer other know-how questions such as feature updates• Reroute tickets to their respective workflow owners• Received training for NetSuite ERP and Accounting Software

• 

  Google Operations Center

  Jan 2021 - Jan 2021

  Customer Service Senior Associate
• 

  Freelance

  Jan 2022 - Dec 2022

  Ecommerce VA & Social Media Manager

  Content planning and managementCreating social media graphics and short videos using CanvaInstagram platform management

• 

  Smobble Sdn Bhd

  Jan 2023 - Jun 2023

  Technical Support Specialist

  Address customer concerns and issues related to GoHighLevel Web App via ZohoDesk and collaborate with internal teams to drive solutions and improvements while closely working with the digital team to improve customer experiences and product offerings through feedback and collaboration.