Alessandra Cuzzoli

Experience

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  British Airways

  Sept 1998 - Sept 2020

  Spearhead management of product and service delivery in various departments. Supervised external IT project manager and technical specialists; brings a structured approach in line with best practice project management along with creativity and flexibility needed to respond and manage unexpected issues and minimised risks; hosted consultations, formulated action plans, and escalated issues where necessary. Has inherently strong interpersonal skills; quickly builds stakeholder relationships and has the capability to effectively engage others with change and influence senior leaders to adopt recommendations. Administered strong networks management through consistent and professional communication with clients. Implemented budget and cost control techniques to ensure high profitability without sacrifice to project quality. Facilitated Agile ceremonies for cross functional teams that delivered polished work within strict deadlines. ● Introduced strategic approach in managing old iPads that triggered significant cost reductions; resulted in £200K profit, £25K in savings, and estimation of over £500K in future revenue. ● Enhanced existing processes extensively, effectively managed a £10 million project budget; significantly reduced number of devices required, decreased delivery charges, and saved company £5M in total.● Secured Adobe Analytics and Dynatrace systems for ba.com through complicated RFP process; negotiated constructively with relevant parties involved: procurement and suppliers. Show less In charge of delivering corporate reports, coordinated content delivery alongside senior stakeholders; worked in conjunction with RRD Creative agency throughout design processes. Steered Sustainability programme and navigated through several streams to reduce company’s carbon emissions; led initiatives across UK to implement renewable energy solutions alongside companies such as: PURE Leapfrog and Grundon Waste Management. Delivered coherent Annual Corporate Responsibility reports. Formed business cases to gain investments funds. Organised new facilities across company departments to reap overall benefits of waste costs savings and recycling. Set up communications with colleagues to facilitate cultural movement towards sustainable change. ● Designed three Annual Corporate Responsibility reports for six-month project; teamed with creative agencies to create content, pictures, and various graphic designs needed for project success.● Managed effective Carbon Fund charity drive on ba.com; collected customer donations towards renewable energy solutions for less fortunate UK-based communities.● Amplified visibility of company’s supportive role with regards to corporate responsibility agenda.● Mentored and coached team members effectively; established robust workforce. Show less Superintended Sustainability Programme and monitored its development; instrumental in securing the use of sustainable palm oil, soy, timber, beef and MSC certified fish through the supply chain; resulting in positive feedback and increased loyalty amongst customers and investors; leading external and internal stakeholders such as catering companies, to contribute to the overall reduction of BA carbon footprint. Headed events planning of internal and external corporate functions; roadshows, sustainability conferences, and annual Corporate Responsibility forums. Created loyal customers and investors; provided regular professional communication and swift assistance. Oversaw data analysis and information review for various upcoming projects. ● Accomplished Sector Leader status for British Airways two years in a row; worked alongside Forest Footprint Disclosure Programme, DHL, Gate Gourmet, and Alpha to reduce company’s carbon footprint and shift towards more sustainable operations. ● Surpassed expectations through planning of Annual Environment forums; hosted at Marriott Hotel in Kings cross with hundreds of attendees and met with huge success. Show less Recruited to develop Communication in the expanding Diversity team, this role spanned from managing small/medium scale projects related to events organisation, changes on Employment Regulations and internal policies (i.e. harassment and bulling), external and internal communication, Employees Group activities, driving the Sexual Orientation agenda and attend general admin duties.Key deliverySet up the Communication strategy, responsible for liaising with creative agencies for display material and ran events such as the yearly Diversity Week and Harassment and Bullying roadshows; managed BA participation to London and Brighton Pride for 3 year running resulted in a very positive impact on the revenue generated by the LGBT community customers; produced Diversity literature including booklets and leaflets which I designed myself thus avoiding agency’s costs, and still in use today;Led the production of the Harassment and Bulling video including research work, planning, liaising with the creative agency, budget control. The film received positive feedback and raised awareness on the issue. Show less

  • Project Manager

    Jan 2015 - Sept 2020

  • Environment Project Manager

    Jun 2011 - Dec 2014

  • Environment Project Executive

    Jun 2008 - Jun 2011

  • Diversity Executive

    Jun 2003 - Jun 2008

  • Customer Service Team Leader

    Sept 1998 - May 2003
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  Department of Business, Energy and Industrial Strategy (BEIS)

  Nov 2020 - Jun 2021

  Project Manager

  In charge of setting up and drive projects within the Space Team, brings a structured approach along with flexibility in order to respond to the fast pace rhythms of Space environment. • Built the foundations and enhanced existing practices to most efficiently run the OneWeb project post Chapter 11, liaising with UKGI and UKSA to ensure delivery of governance, investments and licencing milestones, while ensuring BEIS policy work and papers were delivered according to events’ set timelines such as Select Committee.• Designed and implemented PPM products to start up the Space Landscape Review programme while delivering customised workshops and build an effective stakeholder network to manage programme’s activities. Show less

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  Department for Transport (DfT), United Kingdom

  Jun 2021 - Oct 2022

  Project Development Manager

  As part of the DfT Franchise Resilience & Mobilisation Team, my core role was the management of activities associated with potential transfer of train operators into the DfT’s OLR (Operator of Last Resort). I was the project lead for OLR’s Legal Workstream, managing all legal activities across OLR projects, to ensure readiness for potential train operator transfer.• Management of risks across the OLR Programme’s portfolio, leading a team of advisers through the formulation of mitigation actions, managing escalation to LT, to the final close down.• Successfully delivered the management of the LSER (London South Eastern Railway) risks assessment and mitigation throughout the process of mobilisation of the Train Operator into DfT. • Successfully delivered the mobilisation and transfer of LSER Franchise into OLR by leading the legal process, managing corporate lawyers and technical advisers across all workstreams, ensuring DfT was ready to legally take over train operations on Day 1.• Designed and implemented Legal tracking system to enable the efficient running of the Legal Workstream. Show less

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  Department for Transport (DfT), United Kingdom

  Jan 2023 - Jul 2023

  Business Coordination and Planning Manager

  As part of the DfT Coordination and Planning Team, I held a leading role in setting up processes to optimise team performance, budget control and Train Operators approach to revenue incentives targets development.• Successfully led the Revenue QTM project from the initiation phase to the target submission phase, managing internal and external stakeholders such as Technical Agencies and DfT experts such as Rail Analysis, Rail Finance and Legal.• Successfully set up a process to manage the Technical Agencies account, to ensure accountability and smooth payment process, and a separate tracker to log “out of scope” work requests which required senior approval against POs and budget.• Designed and implemented an efficient process to facilitate financial activities between CAP and Finance teams, focusing on detailed monitoring of spend against budget to optimise budget control. Show less

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  NHS England

  Nov 2023 - Feb 2024

  Project Office Coordinator
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  Department for Transport (DfT), United Kingdom

  Feb 2024 - Oct 2024

  PMO Lead

  As part of the Local Transport directorate , I am responsible for developing, overseeing and managing risks and milestones for a number of divisions within the department. My role also includes the reviewing and analysing of projects documentation, reporting and financial data and to ensure compliance with internal and external reporting within strict deadlines.

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  West Coast Partnership Development

  Sept 2024 - now

  Project Delivery Manager